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Replicant · 1 week ago

Principal Product Manager

United States

Full-time

Remote

Lead/Staff

8+ years exp

Replicant is a company focused on leveraging AI to enhance customer service through their innovative platform. They are seeking a Principal Product Manager to define their AI strategy and lead cross-functional teams in developing products that deliver measurable value to enterprises.

Artificial Intelligence (AI)Data Center AutomationInformation ServicesMachine LearningSpeech Recognition

Comp. & Benefits

Responsibilities

Define and drive multi-team product and AI strategy that shapes Replicant's vision for the next generation of AI customer service. Own problems at the product and company strategy level, balancing long-term technical bets with iterative delivery

Stay at the frontier of AI capabilities—deeply understand the evolving landscape of large language models, voice AI, evaluation frameworks, and agentic architectures. Determine where Replicant should build, partner, or integrate to maintain a technical and strategic edge

Lead cross-functional initiatives with measurable business and customer impact. Own roadmaps from conception through execution and iteration, working across AI/ML, engineering, design, and go-to-market teams

Drive customer and market research in uncharted areas. Regularly engage with customers, prospects, and industry leaders (2-3+ interactions per week) to gather signal on complex, multi-team problems. Share insights that shape product strategy across the organization

Establish and own company-wide product metrics—including accuracy, containment, task success rates, latency, CSAT, and cost efficiency—and use them to guide decisions at the strategic level

Communicate and inspire across all audiences—from engineering teams to executives, board, and customers. Tell stories that align the company and close enterprise deals. Regularly represent EPD and Replicant externally

Coach and elevate the product team. Lead through example, provide regular feedback, and make everyone around you a better PM. Drive hiring for senior and executive positions, closing top candidates

Qualification

AI/ML product managementLarge language modelsVoice AICross-functional leadershipCustomer engagementQuantitative analysisProduct metricsCoachingCommunication skillsStorytellingAdaptability

Required

8+ years of product management experience, with significant time spent on AI/ML products, voice AI, conversational AI, or technically complex enterprise platforms

Deep technical fluency in AI/ML—you understand how LLMs work, can reason about model capabilities and limitations, and have an informed opinion on architecture decisions and their long-term roadmap implications

Track record of owning large, ambiguous, complex problems and driving them to successful outcomes across multiple teams

Demonstrable success building AI-powered products that shipped to production and delivered measurable customer value

Exceptional communication and storytelling skills—you can explain complex AI concepts to any audience, facilitate large groups, and craft narratives that inspire customers, teams, and executives

Strong quantitative skills—comfortable using complex data analysis to make decisions, publishing results and dashboards, and leading creation of metrics that measure company-wide strategy

Experience working directly with customers to understand requirements, present product vision, and serve as a strategic advisor

Comfort operating at the frontier—you thrive in fast-paced, evolving environments where the technology itself is changing rapidly

Preferred

Experience with voice AI, speech recognition, or real-time conversational systems

Background in contact center technology, customer service platforms, or B2B SaaS

Coding proficiency sufficient to build prototypes, review technical designs, or engage deeply with engineering trade-offs

MBA or equivalent business experience

Benefits

In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar

Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

Compensation that matches your impact: competitive salaries in the company you’re helping to build

Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company