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Jack Henry · 2 weeks ago

Bank/Credit Union Contact Center Customer Service Representative (CCC)

United States

Full-time

Remote

Entry Level

$34K/yr - $38K/yr

1+ years exp

Jack Henry & Associates is a technology company focused on transforming financial services for community banks and credit unions. They are seeking a Bank/Credit Union Contact Center Customer Service Representative to assist customers with various financial needs, ensuring system security and effective communication with clients. The role offers hands-on experience with software products and opportunities for career advancement within the organization.

BankingEnterprise SoftwareFinancial Services

Responsibilities

Providing assistance to our financial institution client’s customers and members - similar to an over-the-phone personal banker

Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients

Assuring system security by verifying customer/member information prior to performing any modifications or resets according to the financial institution client’s security requirements

Communicating the customer’s needs/expectations to the appropriate personnel. Following escalation procedures to ensure complex support issues are resolved

Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions

May perform other job duties as assigned

Qualification

Customer service experienceMulti-tasking skillsCall center experienceBanking industry experienceEmpathyStress managementCommunication skillsInitiative

Required

Must have at least 1 year of customer service experience

Schedule adherence is monitored. Must be able to adhere to a published break and lunch schedule

Proven ability to remain calm in stressful situations

Comfortable navigating multiple systems while assisting customers/members

Must have the ability to communicate clearly and understandably

Full-Time candidates must be able to work the following: Candidates must be able to work their assigned schedule in a 363 days/year call center. Schedules will include evenings, weekends and holidays (closed Thanksgiving and Christmas Day) and will be assigned upon job offer

Based on business need, candidates will be scheduled for one Saturday/Sunday shift per week

The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 7AM-12AM CT

Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection). 10 mbps upload speed

Preferred

Customer service and multi-tasking skills

Ability to listen to and empathize with the customer/member

Ability to use the tools provided for first call resolution

Self-developer, takes initiative on career path

Experience in call center, bank, or credit union industries

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees