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University of Missouri-Kansas City · 1 day ago

AV Install Service Technician (Bloch School of Management), UMKC Information Services, 46440

Kansas City, MO

Full-time

Onsite

Entry Level

$20/hr - $26/hr

2+ years exp

The University of Missouri-Kansas City is seeking a customer-focused Audiovisual Installation and Support Technician to join their Information Services team. This role involves providing technical support for audiovisual technology during classes, meetings, and events, ensuring a seamless experience for users.

E-LearningEducationTraining

H1B Sponsor Likely

Responsibilities

Provide responsive, professional technical support across multiple academic units

Ensure AV equipment is installed, maintained, and ready for use, creating a positive experience for every user

Collaborate closely with academic units and the Information Services team to anticipate needs and resolve issues quickly

Act as a trusted partner who prioritizes clear communication and customer satisfaction in every interaction

Installation, maintenance, and operation of AV systems

Instructing Student, Faculty, Staff and the public on the safe and proper use of AV equipment

Troubleshoot, repair, maintain, and adjust audiovisual equipment, including projectors, document cameras, microphones, public address systems and speakers

Assisting and supervising repairs completed by internal or external technicians

Participating in projects as needed, such as video production and lectern computer maintenance

Operate specialized classroom and laboratory technology with technician assistance

Regularly inspect classroom AV equipment and perform preventative maintenance

Communicate progress and resolutions of technology issues to stakeholders

Assist users in utilizing audiovisual equipment and systems

Collaborate with full-time AV staff to develop documentation on equipment usage

Manage inventory of AV equipment

Qualification

AV systems installationAV equipment maintenanceTroubleshooting AV equipmentZoomMicrosoft TeamsCustomer serviceCommunication skillsProblem-solving skillsOrganizational skills

Required

A high school education with two years specialized technical schooling in audiovisual or electrical equipment repair, installation, and servicing or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Minimum of two years' experience in audiovisual or electrical equipment repair and service is necessary

Ability to manage technical requests professionally, even in stressful situations

Capability to lift or maneuver objects up to 75 lb., with or without accommodation, and team lift up to 150 lb

Possession of a current valid driver's license

Preferred

Knowledge of the principles of electronics, ability to make repairs on audiovisual equipment, and operate equipment

Ability to operate and instruct others in the operation of audiovisual equipment

Superior non-verbal, oral, and written communication skills

Excellent analytical and problem-solving skills

Experience with Zoom and Microsoft Teams

Good organizational/prioritization skills

Ability to explain complex information and technologies in simple terms

Benefits

Medical

Dental and vision plans

Retirement

Paid time off

Short- and long-term disability

Paid parental leave

Paid caregiver leave

Educational fee discounts for all four UM System campuses

Company

University of Missouri-Kansas City

Glassdoor4.1

UMKC, Kansas City’s only R1 public research university, is part of the University of Missouri System.

Founded in 1929

Kansas City, Missouri, USA

1001-5000 employees

http://www.umkc.edu/

H1B Sponsorship

University of Missouri-Kansas City has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (29)

2023 (25)

2022 (23)

2021 (11)

2020 (9)

Funding

Current Stage

Late Stage

Total Funding

$3.4M

Key Investors

US Department of Commerce, Economic Development AdministationMissouri Department of Economic DevelopmentNational Institute of Standards and Technology

2023-11-09Grant· $2M

2023-04-20Grant· $0.15M

2022-09-20Grant· $0.5M