Agua Caliente Casinos · 1 day ago
Entertainment Manager (32945)
Rancho Mirage, CA
Full-time
Onsite
Mid, Senior Level
6+ years expAgua Caliente Casinos is seeking an Entertainment Manager to assist the Director of Entertainment in managing all entertainment events for the property. The role involves overseeing box office operations, coordinating with external vendors, and ensuring successful execution of entertainment events.
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Responsibilities
Works closely with Player Development to manage player blocks and the Database Manager to coordinate direct mail schedules and email blast as it pertains to all entertainers
Create and maintain entertainment schedule for the property
Develop, implement and execute property entertainment events effectively and efficiently. Build all entertainment events in the venue’s ticketing system
Work with tours and artist agencies to facilitate VIP programs and ensure they are built correctly prior to on-sale
Fulfills talent arrangements as specified in the contract rider, and ensures lodging, transportation, F&B, and security requirements are fulfilled
Manage all front of house operations on show days
Responsible for show staff personnel including ushers, box office attendants, ticket takers, production runners and external entertainment merchandising companies
Coordinate with necessary external vendors, i.e., Entertainers and their agents, management and promoters, convention support companies for decorations and rentals of props and/or special equipment; external hotel/transportation companies as needed: and internal departments, i.e., Hotel, Marketing, Security, EVS, F&B to ensure each event runs seamlessly and smoothly
Assists the Director of Entertainment with training and enforcing all standard operation procedures, internal controls, and company policies and job performance
Contacts the upcoming talent before the concert to review and discuss specifics relative to the non-technical contractual requirements that are outlined in the contract rider
Hosts talent while on property and fulfills talent requests, as approved by the Production Manager or specified in the Contract Rider
Work closely with Director of Entertainment to build and set offers within the ticketed event
Work closely with Director Of Entertainment in monitoring ticket sales and areas of opportunity
Monitor platinum sales and dynamic pricing opportunities
Works closely with finance departments for ticketing settlements
Train box office cashiers, ACE Club and Essentials staff in ticket sales
Monitor all comp ticket requests
Process player development ticket requests and distributions
Build relationships with 3rd party sellers
Setup and manage API accounts for 3rd party sellers
Must adhere to all Tribal Ordinance, Regulation, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures
Qualification
Required
High school diploma or GED equivalent
6 years working within the entertainment industry
4 years within box office management and ticketing
Must have excellent organizational skills
Computer literate
Ability to work with all departments
Excellent customer relation skills
Extensive knowledge of Ticketmaster (both Host and TM1 Sales), eTix, Office Suite
Must be able to communicate in English
Preferred
BA degree in Entertainment Production, Theater or Communications
Preferred candidate will also have a minimum of 3 years in entertainment management
Company
Agua Caliente Casinos
Agua Caliente Casinos are located in Rancho Mirage, Palm Springs, and Cathedral City, CA.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Saverio Scheri
COO
Alissa Cruz
Corporate Sponsorships & Partnerships Marketing Coordinator
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