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OLAPLEX · 17 hours ago

A/R Specialist (Remote Role)

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

OLAPLEX is a category-defining leader in prestige hair care, dedicated to transforming foundational hair health. The A/R Analyst will ensure accurate processing of collections and account reconciliations while improving operational efficiencies.

BeautyConsumer GoodsCosmetics

Responsibilities

Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting. Reconcile AR accounts to ensure all payments are properly accounted for

Create and manage the dispute resolution process, including the creation and use of a deduction tracker. This includes understanding and actioning on customer chargeback disputes, including initiating a dispute, providing the proper documentation required for a dispute, tracking and monitoring the disputes, and following up with the customer to resolve the dispute

Apply customer payments, in a timely and efficient manner - this may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice. This includes analyzing short, over, and duplicate paid items, reviewing chargebacks, supporting chargebacks, liaising with business partners on approvals for chargebacks, issuing corrective documentation, and applying the payment in NetSuite

Reconcile AR accounts to ensure all payments are accounted for and correctly posted

Ability to manage Lockbox process

Prepare customer statements and initiate collections. Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances

Prepare, analyze and report on AR Aging reports

Understanding and analyzing customer chargebacks, their coding, and supporting documentation. This includes where to pull supporting documentation (customer portal navigation, review of excel reports, and proficiency in email searches), understanding the chargeback reason so that they adhere to our corporate policies and GAAP, cross functional communication for documentation support and analysis of documents

Communicate directly with customers regarding delinquent payments, investigate discrepancies, and recommend resolutions for discrepancies and deductions. This may include issuing statements of account, report creation, tracking, and follow through to resolution

Create and use a Collection Tracker to report aged customer balances, collection activities, and successful collection results and be able to analyze and communicate collection activities to leadership

Partner with Sales and Operations departments to ensure that chargebacks/deductions are properly coded, approved timely and to resolve billing disputes

Assist with the quarterly and year-end audit by analyzing data and providing support documentation as requested by our external auditors

Assist in the development of AR policies and procedures to improve operational efficiency and reduce days sales outstanding (DSO) and reduce margin loss from deductions. This will include SOPs of general AR procedures such as cash application, deposit application, offsetting items, credit memo entry, invoice entry, and guiding framework for key account deductions

Proactively seek to improve existing processes and work with management to add efficiencies when possible

Manage shared AR Inbox and Credit Inbox

Exercise sound judgment and initiative in addressing complex AR aging challenges

Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed

Qualification

Accounts Receivable ExperienceNetSuiteExcel SkillsGoogle SuiteDispute ManagementAccounting PrinciplesInterpersonal SkillsWritten CommunicationVerbal CommunicationTeam CollaborationFlexibility