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The Children's Museum of Indianapolis · 3 weeks ago

Visitor Services Assistant, Part-Time

Indianapolis, IN

Part-time

Onsite

Entry Level

1+ years exp

The Children's Museum of Indianapolis is committed to providing exceptional customer service and is seeking a part-time Visitor Services Assistant. This role involves greeting and assisting visitors, ensuring safety and security, and promoting museum events while upholding the museum's customer service standards.

ChildrenMuseums and Historical Sites

Culture & Values

Responsibilities

Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive professional demeanor

Interacts positively with visitors and responds to questions and concerns. Resolves visitor concerns quickly and tactfully. Responds to visitor needs for first aid and lost children. Remains visible and approachable

Represents the VS team through the execution of job duties and post assignments, such as entry gates, greeting, school arrival, lost and found and equipment rental

Facilitates and controls the operations of the Carousel by emceeing rides and ensuring that all safety standards are maintained with regards to visitors

Assists with ensuring safety and security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance, and reuniting lost children and adults

Proactively seeks up-to-date information to remain knowledgeable of museum daily operations and activities, wayfinding, and emergency protocols

Welcomes and orients visitors and proactively promotes daily museum events, programming, and the sale of memberships

Uses software system to record admission tickets and member attendance and conduct sales at equipment rental. Balances cash drawer at assigned locations and strictly follows cash handling procedures. Follows museum defined data entry standards

Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends

Maintains a solid attendance record and adhere to the VS department Standards and Expectations manual

Qualification

Customer service experienceCPR / AED certificationData entry proficiencyCash handling skillsMultilingualProfessionalismPositive communication

Required

One (1) year of proven experience in customer service delivery, preferably in a similar large public venue

Demonstrated proficiency in handling customer service situations and demonstrates good judgement with customer recovery

Must enjoy high energy interactions with diverse audiences and can communicate effectively and in a positive manner, even under high-stress situations

Demonstrated proficiency in basic data entry and admissions software and the ability to handle and reconcile cash

Must be able to work in a fast-paced environment that values diversity and is child-centric

Professionalism, and the capacity to maintain a positive working relationship with a large team of diverse staff and volunteers

Must be able to work weekends, holidays, and evening shifts

Must be able to review daily handouts and email communication

Must be able to interface with computer monitor screen

Must be able to communicate via telephone, one-on-one conversations, and public presentations

Must be able to handle moderate keyboard, a handheld scanner and calculator use for administering ticket sales and moderate paperwork processing

Must be able to stand, walk, and sit for extended periods of time

Must be able to navigate the museum's building and campus

Must be comfortable working in a loud environment and operate a spinning attraction (carousel) without developing motion sickness

Must be able lift up to 25 lbs.; work outside in all weather conditions and tolerate dust in the indoor environment

Preferred

CPR / AED certification preferred

Special consideration given to those applicants who are multi-lingual

Company

The Children's Museum of Indianapolis

The Children’s Museum of Indianapolis is extraordinary—always! Through its world-class exhibits, the museum strives to excite and encourage family learning and curiosity by providing limitless opportunities to create memories and foster a sense of discovery.

Founded in 1925

Indianapolis, Indiana, USA

201-500 employees