Apply on Employer Site

New York Life Insurance Company · 2 weeks ago

2026 Group Benefit Solutions (GBS) - Service Operations Strategy & Planning Intern

Philadelphia, PA

Internship

Hybrid

Intern

$21/hr - $21/hr

Start in 2026 Spring

New York Life Insurance Company is a relationship-based company that values career development and collaboration. They are seeking a highly organized and innovative thinker for their Group Benefit Solutions Summer Internship program, where the intern will contribute to various strategic initiatives and gain hands-on experience in service operations.

FinanceFinancial ServicesInsurance

Hiring Manager

Cailee Valente, M.A.

Responsibilities

Join a team that supports key strategic initiatives for customer and client facing functions

Gather inputs and help design/implement tools used for career progression within Service Operations

Measure the value of our work in terms of benefit, risk, and cost (including capacity)

Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity

Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc

Provide insight into better ways of balancing onsite work and virtual collaboration

Support efforts to analyze call data in order to identify key insights and trends in customer interactions

Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization

Enhance the process for capturing project across Service Operations

Assist with AI use cases and custom GPT support

Help analyze quality data to make it more actionable to business partners

Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard

Qualification

Process ImprovementData AnalysisProject ManagementMicrosoft PowerPointCollaboration SkillsWritten CommunicationVerbal CommunicationInterpersonal SkillsInitiativeOrganizational SkillsCreative Thinking

Required

Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field

Cumulative minimum GPA of 3.0 or higher

An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management

Experience in leadership roles or participation in campus/community extracurricular activities

Strong written and verbal communication skills

Excellent interpersonal and collaboration skills

Ability to work under pressure and take initiative

Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results

Proficiency with Microsoft Office software, especially Microsoft PowerPoint

Ability to work independently and within a team environment

Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines

Results driven, quick learner and ability to establish credibility with varied audiences

A highly organized, energetic, and creative professional