MMIT (Managed Markets Insight & Technology) · 2 weeks ago
Client Success Renewals Specialist
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expNorstella is a premier global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. The Client Success Renewals Specialist will manage client contract renewals, support onboarding and adoption of solutions, and collaborate with various teams to enhance client success and retention.
Health CareInformation Technology
Responsibilities
Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
Document and report to leadership renewal progress throughout the renewal cycle
Lead Digital Segment clients through onboarding and adoption of licensed solutions
Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
Escalate urgent client issues using MMIT Client Escalation Pathway
Collaborate with internal partners to address client questions required for completion of requests
Prepare standard data extracts from MMIT applications as needed
Collaborate with Sales Operations to maintain CS dashboards and reports
Effective collaboration with internal and external stakeholders
Generate and summarize client data to support internal account health and planning discussions
Create client facing engagement reports (utilization metrics, engagement summary, etc.)
Prepare engagement summary metrics for client meeting and Executive Business Reviews
Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
Review client facing deliverables and configuration settings to ensure alignment with client needs
Regularly review and maintain client user lists and access to MMIT solutions
Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
Qualification
Required
1-3+ years experience in life sciences
2-4 years experience in customer support or client management
Previous experience reviewing legal documents/contracts
Ability to work independently and drive projects from start to finish in a fast paced environment
Highly collaborative, team oriented, and comfortable leading cross-functional projects
Excellent writing and communication skills for both internal and external audiences
Passion for continual learning and highly motivated
Strong empathy for customers AND passion for retention and growth
Analytical and process-oriented mindset
Highly detailed oriented
Demonstrated desire for continuous learning and improvement
Benefits
Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Paid Time Off & Company Holidays
Company
MMIT (Managed Markets Insight & Technology)
For nearly two decades, MMIT has been solely focused on solving the “what and why” of drug coverage and has been a trusted, go-to-market partner to pharma companies, payers and providers.
201-500 employees
H1B Sponsorship
MMIT (Managed Markets Insight & Technology) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10)
2022 (7)
2021 (7)
2020 (8)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Susquehanna Growth Equity
2022-11-01Acquired
2021-09-20Private Equity
2018-01-01Undisclosed
Leadership Team
Diane Watson
Chief Executive Officer
Alexandra Myers
VP, Client Partnership
Recent News
Investor's Business Daily
2025-11-08
Investor's Business Daily
2025-09-07
Company data provided by crunchbase