Merchant Services Relationship Manager - Payments - Executive Director jobs in United States
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JPMorganChase · 1 day ago

Merchant Services Relationship Manager - Payments - Executive Director

positionPlano, TX
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$165K/yr - $235K/yr
date8+ years exp

JPMorganChase is one of the oldest financial institutions offering innovative financial solutions. As an Executive Director within Merchant Services, you will lead a team of Relationship Managers, providing coaching and strategic direction while managing key client relationships and driving payments optimization strategies.

Asset ManagementBankingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios
Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture
Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives
Foster collaboration and knowledge sharing within the team and across the wider GCB TMT organization, driving best practices and innovative solutions
Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers
Contribute to the strategic direction of the GCB TMT organization by identifying opportunities for cross-team collaboration and process improvement
Directly manage select high-value client relationships as needed, driving payments optimization and business growth
Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management
Champion process improvements and new product offerings, supporting both team and organizational goals
Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value

Qualification

Relationship managementContract negotiationPayment processing knowledgeTeam leadershipC-suite client experienceStrategic thinkingCollaboration skillsIndustry engagementSoftware proficiencyCPFPP accreditationTime managementVerbal communicationWritten communication

Required

Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership
Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals
Proven strategic thinking and execution skills, with experience managing complex projects and portfolios
Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs
Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success
In-depth knowledge of the payment processing industry, acquiring, and/or merchant services
Proficiency in computer software systems, including word processing, spreadsheets, and databases
Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively
Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines
Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC
Willingness and ability to travel nationally up to 30% annually

Preferred

CPFPP accreditation welcomed

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-02-01IPO

Leadership Team

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Allison Beer
CEO of Card Services and Connected Commerce
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Dan Mendelson
CEO, Morgan Health
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