Black Hills Federal Credit Union ยท 2 weeks ago
Member Experience Consultant l
Wall Branch - Wall, SD 57790
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
0+ years expBlack Hills Federal Credit Union (BHFCU) is committed to improving the lives of its members every day. The Member Experience Consultant is responsible for providing outstanding lending and member service while actively encouraging and educating members on the utilization of ITMs and other credit union products and services.
AccountingConsultingCredit BureauFinanceFinancial ServicesLending
Responsibilities
Welcome members to the Branch and guide them to the ITMs when appropriate. Provide education for using the ITMs
Responsible for performing teller transactions, when appropriate, to include but not limited to change orders and business deposits
Perform member service tasks on a daily basis to include but not limited to: opening new consumer memberships, new youth memberships, maintenance of all account types, credit card applications, assisting members with online banking support, instant issue and member select PIN requests, quick draw loans, wire transfers, notaries, ordering checks, address and phone number updates, opening certificates and sub share accounts, changing account types, funding both personal and auto loans, and closing memberships
Responsible for providing information and taking applications for a variety of consumer loans including auto and recreational vehicle loans, personal loans, credit cards, and secured loans following Credit Union procedures and policies. Follow-up and maintain pending loan queue. Maintain loan information and follow-up documentation. Assist members with loan payment issues
Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller, Member Services, and Lending functions
Responsible for obtaining clear title to collateral and dealing knowledgably with all title and CPI issues. Assist members with CPI issues
Educate and inform members of all BHFCU products and services, and cross-sell when applicable, using the ENGAGE model. Make referrals when appropriate
Performance expectations to meet appropriate production goals
Maintain account accuracy by working various reports, workflows, and projects as requested
When applicable, request members to bring accounts positive and to maintain minimum balance requirements. Request members make payments on delinquent loans or over-the-limit-credit card balances
Provide coverage at other Branch locations, in the contact center, or through other channels as needed
Build relationships with local businesses and community organizations with the direction of the Branch Manager or Market VP
Perform other duties as may be assigned
Qualification
Required
Two-year college level of language, math and reasoning skills or equivalent experience for Member Experience Consultant I
Two-year college level of language, math and reasoning skills for Member Experience Consultant II
Four-year college level of language, math, and reasoning skills for Member Experience Consultant III
Four year-college level of language, math, and reasoning skills for Member Experience Consultant IV
Knowledge of laws and regulations affecting teller, member service, and lending transactions
Knowledge of general ledger accounts pertinent to the department
Knowledge of the credit union's products and services
Knowledge of organization's policies/procedures and Credit Union's service philosophy
Knowledge of safety and security programs includes but not limited to information security, alarms, robberies, bomb threats and extortion
Knowledge of Credit Union's in-house computer system, Internet, and any relevant software programs
Knowledge and delivery of the ENGAGE model
Knowledge of opening and closing procedures
Ability to understand and follow complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others
Ability to operate multiple monitors and software systems simultaneously without interfering with member service
Ability to express oneself clearly and concisely, both orally and in writing
Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure
Ability to prepare and maintain confidential records and reports
Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality
Ability to prioritize work
Ability to handle multiple tasks simultaneously
Ability to analyze out-of-balance situations, statistics, and financial data
Ability to gather, assemble, correlate, and interpret facts and develop solutions
Ability to work within standardized guidelines with latitude to make decisions and take initiative to resolve problems even in unique circumstances
Ability to use a rational and organized approach to completing tasks
Vision: A sighted person to handle cash transactions and verify financial transactions
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors
Manual Dexterity: Ability to perform necessary computer-related input
Physical Mobility: Must be able to man teller window and remain standing for prolonged periods of time
Ability to carry bags of coin or other items up to 30 lbs. occasionally throughout the day
Ability to work flexible hours
Performance expectations to meet appropriate production goals
Preferred
Zero to two years of relevant experience preferred for Member Experience Consultant I
Two to five years of relevant experience preferred for Member Experience Consultant II
Five to seven years of experience in lending and member service (or equivalent) is required for Member Experience Consultant III
Seven or more years of experience in lending and member services is required for Member Experience Consultant IV
Company
Black Hills Federal Credit Union
Black Hills Federal Credit Union is a not-for-profit organization that provides services on insurance, finance investments and lending.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jarrod Reisner, CPA
Chief Financial Officer
Holly Jones, CUDE, SHRM-SCP, MBA, SPHR
SVP/CAO
Recent News
2024-02-20
The Brookings Register
2023-12-25
Rapid City Journal
2023-12-25
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