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JANUS et Cie · 1 day ago

Help Desk Technician

Santa Fe Springs, CA

Full-time

Onsite

New Grad, Entry Level

$28/hr - $30/hr

JANUS et Cie is currently seeking a Help Desk Technician in their IT Department. The Help Desk Technician will be the first point of contact for employees seeking technical assistance and will be responsible for diagnosing and resolving technical issues or escalating them to other IT members.

FurnitureInterior DesignManufacturing

Hiring Manager

Giselle A.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Provide excellent internal customer support via telephone and e-mail

Respond to help desk tickets submitted by customers seeking help; direct unresolved issues to the next level of support personnel

Query customers to determine the nature of problems; walk the customer through the problem-solving processes

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Install, modify, and repair computer hardware, peripherals, and software as needed

Act as liaison between customer and external hardware service providers (on site repairs, managed print services) as needed

Follow up with customers to ensure issues have been resolved

Gain feedback from customers about computer usage

Document procedures as needed

Qualification

CompTIA A+Microsoft Certified IT ProfessionalMicrosoft user administratorOffice 365WindowsMac OSCustomer serviceCommunication skillsInterpersonal skillsTime managementConfidentiality