Pyramid Consulting, Inc ยท 2 weeks ago
Service Desk Agent
Richmond, VA
Contract
Hybrid
Entry Level
$18/hr - $19/hr
1+ years expPyramid Consulting, Inc. is a leading company in the Banking and Financial Industry, currently seeking a Service Desk Agent. The role involves providing application support, monitoring calls, and assisting users with technology setup and troubleshooting issues remotely.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize Client as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the Client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Client as the ticketing tool to track and escalate tickets for end users
Qualification
Required
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize Client as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the Client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Key skills: ServiceNow, Ticketing, Troubleshooting
High School Diploma, GED, equivalent certification or military experience
Excellent written and verbal communication skills
At least 1 year of remote help desk support experience
Fluent in English
Client Integration Basics Certificate or 1 + year of equivalent Client support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. Client)
Bachelor's Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Client suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Client Integration Basics Certificate or 2+ years of equivalent Client support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase