TikTok · 3 weeks ago
Automation Program Manager - Trust & Safety
San Jose, CA
Full-time
Onsite
Entry Level
$73K/yr - $111K/yr
1+ years expTikTok is the leading destination for short-form mobile video, and they are seeking a talented Program Manager to oversee automation initiatives. This role will involve managing operational processes, conducting analyses for optimization, and ensuring effective communication with stakeholders.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Develop and manage operational roadmaps for automation initiatives, and coordinate execution across cross-functional teams (Product, Engineering, Algorithms, Operations)
Perform data analysis on model performance (leakage and overkill cases) to provide feedback and continuously improve the accuracy of moderation execution
Define program objectives, scope, and success criteria in collaboration with stakeholders to pilot and scale AI/ML tools designed to assist human moderation
Establish robust monitoring mechanisms for AI tools, leveraging user feedback and performance metrics to derive strategic insights that inform process renovation and guide prompt enhancements for optimal AI tool adoption
Maintain clear communication channels with stakeholders to provide regular updates on program status, milestones, and key performance indicators (KPIs)
Accurately assess the urgency of issues and escalate them (internally and/or externally) as appropriate
Qualification
Required
1 year of relevant experience in program/project management, business operations, or related fields
Strong analytical and structured problem-solving skills, with a proven ability to interpret data to drive continuous improvements
Demonstrated ability to methodically manage and execute multiple concurrent projects effectively within a fast-paced, international setting, leveraging influence and trust to lead and align cross-functional stakeholders
Outstanding verbal and written communication skills in English
Bachelor's degree or equivalent
Preferred
Proven project experience in Machine Learning (ML) or Large Language Model (LLM) related initiatives, coupled with proficiency in defining and managing complex program schedules
Proven experience in the Trust & Safety domain, mass service team management, or a closely related field, preferably at a technology or service operations platform
Familiarity with AI agent product concepts or experience using agent tools in a professional setting
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
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