Southeastern Freight Lines · 1 day ago
Customer Service Administrator 2
Pooler, GA
Part-time
Onsite
New Grad, Entry Level
$20.86/hr - $25.76/hr
0+ years expSoutheastern Freight Lines is seeking a Customer Service Administrator 2 to assist in the operational function of the Service Center. This role involves performing intermediate level clerical duties and providing customer service support, including scheduling appointments, responding to customer inquiries, and assisting with payroll and human resources tasks.
AutomotiveTransportation
Responsibilities
Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information
Research and answer requests for information from internal customers or other Service Centers
Call and schedule delivery appointments
Assist drivers with pick-up or delivery problems
Calculate hours worked and Linehaul miles
Compile driver hours of service and complete driver log summaries
Assist with generating manifests and closing loads
Enter closed, dispatched, and arrived loads into the computer
Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives
Make follow-up calls to customers as requested
Maintain the sales appointment schedule and maintain a list of sales leads
Key pay data into the payroll system
Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc
Coordinate new hire orientation
Assist with Service Center training efforts by scheduling classes or ordering supplies
Qualification
Required
High School Diploma or GED
the ability to satisfactorily pass background check and alcohol and drug test
6 months of related experience and/or previous office experience
strong customer relations skills to communicate effectively with internal and external customers
the ability to manage multiple tasks with interruption
computer skills
be familiar with Microsoft Office applications
Preferred
previous experience with Customer Service
Microsoft Outlook
Microsoft Excel
Multi-line phone systems
Company
Southeastern Freight Lines
Southeastern Freight Lines is a freighting company that provides local and national transportation services for goods.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Krampe
Chief Financial Officer
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