Apply on Employer Site

Qualfon · 2 weeks ago

Senior Program Facilitator – Licensing & Certification

Highland Park, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Qualfon is seeking a highly skilled and licensed insurance professional to serve as a Facilitator for training and development of a pre-licensed insurance program. The role involves delivering engaging training classes, ensuring compliance with state licensing requirements, and supporting the professional growth of insurance agents and staff.

Business DevelopmentOutsourcing

Responsibilities

Design and deliver interactive training sessions on insurance products, compliance, and best practices to ensure learners understand core insurance concepts, state regulations and exam strategies needed to successfully pass the state licensing exam

Utilize adult learning principles to create engaging and effective learning experiences

Ensure all training content aligns with Texas, Florida, Pennsylvania, South Carolina, and Michigan Department of Insurance regulations

Maintain active Michigan insurance license and stay current on regulatory changes of all mentioned states

Collaborate with Learning & Development teams to deliver complex insurance concepts - coverages, underwriting, policies, regulations in clear, accessible ways with a blend of lecture, discussions, demonstrations, and assessments to reinforce learning

Provide coaching and mentorship to new and experienced agents

Assess student progress and provide individualized guidance, feedback and remediation when needed

Assess training effectiveness and recommend improvements

Ensure coverage for classes and assignments and communicate with appropriate staff and leadership

Complete Continuous Education courses as assigned by Leadership

Will follow stated department and client procedures including, but not limited to, daily attendance, curriculum status and advocate assessment

Other duties as assigned to ensure actions are billable if required

Qualification

Active Michigan Insurance LicenseInsurance lawsExperience in insurance trainingCertification in adult learningVirtual trainingClassroom management skillsCoachingMicrosoft Office proficiencyCommunication skillsOrganizational skillsMentoringCritical thinking skillsAttention to detail

Required

Active Michigan Insurance License (Life, Health, Property & Casualty preferred)

Minimum 3 years of experience in insurance sales, underwriting, or training class for licensing students

Strong knowledge of Michigan/Texas insurance laws and compliance standards

Must be able to train during core business hours of 800 am to 700 pm EST. Must be flexible to train outside these hours as business dictates

Healthcare Sales/ Retail/ Customer Service experience is a plus

Excellent verbal and written communication skills

Ability to simplify complex insurance concepts for diverse audiences

Strong organizational and time management skills

Proficiency in virtual training platforms and Microsoft Office Suite

Classroom Management Skills Ability to manage all aspects of the adult classroom environment independently - including daily attendance and trainee engagement

Ability to coach and mentor

Critical Thinking Skills and the ability to develop this skill in trainees using appropriate training techniques

Demonstrate attention to detail and ability to multi-task

Proven expertise in Microsoft Office Products