Wasabi Technologies · 2 weeks ago
Principal Cloud Support Engineer
Boston, MA
Full-time
Onsite
Lead/Staff
10+ years expWasabi Technologies is a fast-growing company in the Cloud Storage industry, recognized for its innovative approach and exceptional workplace culture. They are seeking a Principal Cloud Support Engineer to serve as a technical leader within the Support team, managing escalations and providing expert guidance to enterprise customers. The role involves driving operational excellence and improving customer satisfaction through advanced troubleshooting and technical training.
Cloud Data ServicesCloud StorageData ManagementInformation Technology
Responsibilities
Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues
Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges
Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation
Provide technical advisory and white-glove support to Wasabi’s strategic enterprise customers and partners
Oversee escalation workflows and ensure consistent handling of high-severity customer incidents
Engage with Wasabi Sales, Product, and Development engineers worldwide to improve Wasabi’s services and customer experience
Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities
Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes
Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation
Qualification
Required
Expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage
AWS Solutions Architect Associate Certified
Bachelor of Science degree in Network/System/Computer Science
10+ years of relevant work experience
10+ years of experience in technical support, network operations, or cloud infrastructure roles
Extensive experience supporting mission-critical systems that operate 24x7x365
Deep understanding of backup software, applications using APIs & SDKs, and object storage integrations
Strong knowledge of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS
Demonstrated experience leading escalations, mentoring others, and interfacing with enterprise-level customers
Preferred
AWS Solutions Architect Professional certification
Master's degree in Network/System/Computer Science
Company
Wasabi Technologies
Wasabi Technologies provides secure cloud storage and data management solutions.
201-500 employees
H1B Sponsorship
Wasabi Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (14)
2023 (6)
2022 (13)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$581.64MKey Investors
L2 PointMGG Investment GroupProsperity7 Ventures
2025-09-29Series Unknown· $32.5M
2022-12-07Series D· $15M
2022-09-27Series D· $125M
Leadership Team
David Friend
President & CEO
Jeff Flowers
Co-Founder, CTO and Board Member
Recent News
2025-12-03
2025-12-03
Company data provided by crunchbase