CivicPlus · 1 day ago
Lead, Creative Services
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $101K/yr
3+ years expCivicPlus is a company focused on innovation and collaboration to impact local government and residents. The Lead, Creative Services is responsible for creating a motivational work environment, implementing workflow procedures, and ensuring high customer satisfaction while leading the creative services team.
GovTechInformation ServicesInformation TechnologySaaSWeb Development
No H1B
Responsibilities
Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
Facilitates team and (if necessary) customer meetings
Effectively communicates relevant project information to team members and/or customers via written or verbal communication
Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary
Acts as the subject matter expert for the team
Fill in for creative services members by managing daily operations in their absence
Respect decision-making boundaries and know when to call the attention of the manager
Assist in conducting performance reviews and team development
Qualification
Required
Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
Facilitates team and (if necessary) customer meetings
Effectively communicates relevant project information to team members and/or customers via written or verbal communication
Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
Monitor and document productivity and quality of members on team. Recognize high performance and accomplishments and execute plans for improvement when necessary
Acts as the subject matter expert for the team
Fill in for creative services members by managing daily operations in their absence
Respect decision-making boundaries and know when to call the attention of the manager
Assist in conducting performance reviews and team development
Preferred
3+ years of experience in a creative services role (art director, graphic designer, etc)
3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc
Figma Experience required
Bachelor's degree or equivalent experience
Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned
Outstanding communication and leadership skills
Ability to work effectively within a team with a goal-oriented mindset
Ability to make quality decisions by using data and/or problem-solving skills
Excellent time-management skills with attention to detail
Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred
Completing web design projects experience required
Nice to have: experience with automation and workflow tools: HTML, CSS functional understanding, some experience
Benefits
Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan
And more.
Company
CivicPlus
CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.35M
2021-05-13Acquired
Leadership Team
Phillip Claiborne
Product Director
Recent News
GlobeNewswire
2025-12-18
2025-08-19
Company data provided by crunchbase