JPMorganChase · 2 weeks ago
Experience Research Senior Associate
New York, NY
Full-time
Onsite
Mid Level
$109K/yr - $155K/yr
3+ years expJPMorganChase is a leading financial services firm that helps households and small businesses achieve their financial goals. As an Experience Research Senior Associate in Connected Commerce - Banking Payments, you will conduct and execute research studies to gather customer insights and collaborate with cross-functional teams to integrate user insights into product development processes.
Asset ManagementBankingFinancial Services
Responsibilities
Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Qualification
Required
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Preferred
Experience applying research in finance or fintech
Mixed methods skillset, with a knack for leading teams through ambiguous problem spaces
Master's or PhD in a field with advanced research training
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
More
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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