Nando's PERi-PERi North America · 17 hours ago
IT Support Analyst, Restaurant Systems
Washington, DC
Full-time
Onsite
Mid Level
$85K/yr - $100K/yrNando's PERi-PERi North America is dedicated to becoming the most loved restaurant brand in North America. The IT Support Analyst will support multiple in-store systems, focusing on POS programming and collaborating with Marketing and Operations, while also providing exceptional customer service and technical assistance to users.
Restaurants
Responsibilities
Responsible for the menu programming, maintenance, configuration, testing and support of restaurant operating systems that include Oracle Simphony, Oracle Labor and Oracle Reporting and Analytics along with all systems integrations including Shift4, Olo and Punchh
Responsible for the menu programming, maintenance, configuration, testing and support of Olo and Punchh systems used by restaurants
Supports other restaurant systems including third party ordering platforms (i.e., Uber), Loyalty and APP from configuration to testing
Works closely with Marketing and Operations to gather requirements for menus and promotional programming needed
Provide exceptional customer service to our stores and office users within the IT service desk system
Respond to service desk tickets with a focus on problem resolution for either US and Canada
Develop documentation for user-audience as systems have been modified and/or new technologies have been implemented
Escalate service desk tickets to both US and/or Canada vendors where necessary
Travel to restaurants when needed for implementation and hardware or software updates
Perform testing and quality assurance strategies and adjust test plans prior to deploying updates or changes to restaurants
Communicate with site users regarding any system enhancements and or scheduled upgrades
Provide system training and technical assistance to user community as necessary
Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes
Develops test plans and test cases, performs testing of restaurant systems, among many others
Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
Ensures that proper version control is strictly adhered to by following IT processes and controls
Monitors system status and reacts to issues as they arise
Participate in technical and functional training classes as necessary or required
Qualification
Required
POS programming with Oracle POS and EMC
Applications background with strong technical skills in the areas of data and interfaces
Experience relating business requirements into technical specifications required
Excellent analytical and problem-solving skills
Outstanding customer service and relationship-building skills
Exceptional communication skills, both written and verbal
Excellent organizational and time management skills
Ability to meet multiple deadlines and adapt to changing priorities
Willingness and ability to quickly learn new technologies
Preferred
Background in hospitality industry preferred
Aloha POS experience a plus
Benefits
Eligible for annual bonus under Nando’s bonus plan
20 days of PTO per year
Company-paid short and long term disability
Eligible to participate in all voluntary benefits provided by Nando’s
Free food from Nando’s restaurants, of course!
Company
Nando's PERi-PERi North America
The first Nando’s restaurant opened its doors in 1987 in Johannesburg, South Africa.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Ticknor
Chief Financial Officer
Aaron Urivez
People Operations Business Partner
Company data provided by crunchbase