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CSC · 5 hours ago

Associate Real Estate Support Specialist

Wilmington, DE

Full-time

Hybrid

Entry Level

2+ years exp

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. The Associate Real Estate Support Specialist will provide customer service to both internal and external clients, responding to inquiries and managing cases through the CRM system while ensuring positive outcomes for clients.

ConsultingLegal

Hiring Manager

Saray Lopez

Responsibilities

Confidently handle an average of 20 calls per shift (8 hours)

Work as an engaged member of a team

Respond promptly to customer inquiries over the phone or through written communication

Create customer cases using our CRM system

Live chat support of up to two chats at one time

Act as a case manager and point of contact for each issue from start to completion

Actively listen to the customer’s voice to understand their problem and expectations

Qualification

Technical support experienceCRM system proficiencyMS Office proficiencyProblem-solving methodologiesCustomer service skillsMulti-tasking abilityAttention to detailTime management skillsOrganizational skillsTeam-oriented attitude

Required

Experience providing application / technical support in a call center environment

Must possess a “can do anything” attitude

University-level understanding of proper grammar

In-depth working knowledge of problem-solving methodologies

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Demonstrated ability to multi-task in a fast-paced environment

Strong prioritization and time management skills

Strong attention to detail

Strong attention to accuracy

Must be flexible and agile

Strong organizational skills

Strong computer knowledge and proficiency in MS office applications

Preferred

Prefer two years' experience in a front-line customer facing role

Prefer five years' experience in post-closing real estate role (Title company, lender, etc.)

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees