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University of Miami · 3 weeks ago

Customer Service Representative 3

North Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

The University of Miami is a prestigious academic institution, and they are seeking a Customer Service Representative 3. This role involves addressing inquiries and complaints, guiding lower-level staff, and resolving customer issues through various communication channels.

Higher Education

H1B Sponsor Likely

Responsibilities

Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints

Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed

Resolves routine and basic problems and communicates solutions or requested information to the customer

Verifies that appropriate changes/resolutions have been finalized

Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database

Escalates and refers unresolved customer grievances to department leadership for further review, as necessary

Reviews and processes confidential information with discretion

Adheres to University and unit-level policies and procedures and safeguards University assets

Qualification

Customer Service ExperienceTechnical ProficiencyLearning AgilityTeamworkCommunication

Required

High School Diploma or equivalent/relevant experience, certification or license

Minimum 3 Years Of Relevant Experience Required

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands

Teamwork: Ability to work collaboratively with others and contribute to a team environment

Technical Proficiency: Skilled in using office software, technology, and relevant computer applications

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)