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Mustang Cat · 2 weeks ago

Power Systems Technical Communicator

Houston, TX

Full-time

Onsite

Mid Level

Mustang Cat is a leading authorized Caterpillar dealer for Southeast Texas, serving various industries since 1952. The Engine Technical Communicator will provide expert technical support, troubleshoot complex issues, and enhance dealer technicians' skills within the Power Systems Division.

ConstructionMachinery Manufacturing

Growth Opportunities

Responsibilities

Assist service teams across locations in diagnosing and resolving complex equipment issues

Provide expert guidance to Mustang Power Systems shop & field service teams (Large Bore 290, Marine, EPG, Tomball, Waller)

Collaborate with Caterpillar engineers via DSN to resolve critical issues

Conduct applied failure analysis and manage technical service requests

Work with district CAT Representatives to resolve warranty concerns

Develop cost-effective solutions for equipment performance issues

Mentor dealer technicians to enhance technical proficiency

Assist sales & parts teams with technical product knowledge

Work closely with Caterpillar to improve equipment performance and service processes

Qualification

Caterpillar enginesInternal combustion enginesTechnical supportReading schematicsPrecision measuring toolsDyno testing proceduresCAT diagnostic systemsCommunication skillsProblem-solving abilitiesDetail-orientedTeam playerAdaptabilityContinuous learning