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FirstBank · 2 weeks ago

BRANCH OPERATIONS MANAGER - WATERFORD

Miami, FL

Full-time

Onsite

Senior Level

6+ years exp

FirstBank Florida is seeking a Branch Operations Manager for their Waterford location. The role is responsible for overseeing operational support, compliance, and efficiency of branch operations, ensuring alignment with corporate standards while promoting a strong sales culture.

Banking

Responsibilities

Assure coordination, alignment, and compliance with Corporate Risk Assessment programs including audits, compliance and risk assessment geared towards the development of:

Business audit plan targeting sound branch operations resulting in Satisfactory or above rating in Branch Banking audits

Business Sarbanes Oxley program plan including timely fulfillment of requirements:

Quarterly reporting of SOX 302 and 906

Corrective actions of SOX observations

Business Compliance plan aligned with Corporate Compliance to comply with regulatory requirements including but not limited to Regulatory, BSA, ClP and OFAC

Develop and administer the bank's peer review program to uncover process enhancement opportunities and ensure ongoing alignment of branch processes and procedures

Assures process/procedures enhancements, audit follow up actions are conducted when required

Develop and implement programs geared towards enhancing branch staff performance, productivity and efficiency in operational processes, procedures, compliance and risk assessment, including overseeing the operational scorecard alignment

Along with the Security and Fraud Departments ensure preventive programs and initiatives are in place to minimize the risk of loss to the bank

Ensures alignment in product and service Development and deployment impacting the branch to fulfill operational quality, control, and other corporate requirements

Partners with other departments (Facilities, Centralized Operations, Security and others per business requirements) to establish and monitors Service Level Agreements (SLA) with support groups covering essential branch support services and processes

Support the development of the corporate sales culture long term strategic plan

Manage coordination between sales distribution network and business manager in: Preparing Budget

Product promotions I activities planning, coordination and scheduling

Monthly I Quarterly program reviews

Oversee the Sales MIS reporting management process and sales incentives programs

Sales Recognition Programs

Sales Incentives Programs

Support the tactical implementation of sales strategies, promotions, activities and other sales and service-related initiatives throughout the branches geared towards goals obtainment, in coordination with the market managers and other business support staff and groups

Drive/coordinate with Human Resources the review/implementation of staff developmental programs and trainings geared towards seasoning the sales/service culture and sales and management practices

Work with Marketing Sales support to create initiatives, sales aides, POS material and other activities impacting the branches

Responsible for the managements of the branch capacity report

Supervise and ensure the effective execution of procedures such as performance management, disciplinary actions, support plans and training management across the branch network

Supervise and monitor quality and accuracy regarding incentive compensations, special payrolls and other perks management

Collaborate in the creation of job descriptions management of branch staff

Responsible for assisting senior staff in the effective management of administrative services of the Bank, such as facilities general requests, day-to-day management of physical facilities, and remodeling/reconstructions

Perform direct supervisory duties of administrative staff, coordinate staff for coverage in all related areas of the department

Coordinate staff for assistance and collaboration in other related areas of the department

Assist and collaborate in the management and coordination of all branch personnel trainings

Maintain market and branch network data up-to-date and identify trends opportunities

Investigate customer claims referred to the Branch Area Manager and implement agreed action plans

Plan and coordinate meeting presentations for the Florida Region and support in the coordination of retail banking related activities

Prepares and updates presentations and repo1ts representing the retail team performance

Qualification

Branch operations managementBanking regulations knowledgeCompliance managementPerformance managementSales strategy implementationBilingual English/SpanishCustomer service orientationMathematical conceptsProficient in WordExcelPowerPointCommunication skillsLeadershipTeamwork oriented

Required

Bachelor's degree in Business or related field and six (6) years of experience in branch operations or a combination of both

Must have vehicle and driver's license in good standing

3-5 years of experience in banking and bank regulations; banking (individual and commercial) products and services and Credit policy

Must be proficient in Word, Excel, PowerPoint

Must have the ability to effectively present information and respond to questions from management, staff and clients

Excellent verbal and written communication skills

Ability to write reports, business correspondence, and procedure manuals

Ability to work with mathematical concepts

Customer service oriented: Able to manage difficult or emotional customer situations, respond to customer needs, solicit feedback to improve service, and respond to requests for service and assistance

Management and leadership skills

Teamwork oriented

Preferred

Bilingual: English/Spanish preferred

Company

FirstBank

Backed by a history spanning over 70 years, FirstBank is one of the soundest Puerto Rican Banks with branches, offices, and service centers throughout Puerto Rico, Virgin Islands, and Florida.

Founded in 1948

San Juan, PR, PR

1001-5000 employees