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MikeWorldWide · 16 hours ago

Account Supervisor, Employee & Internal Communications

NYC Metro Area

Full-time

Hybrid

Mid, Senior Level

4+ years exp

MikeWorldWide (MWW) is seeking an Account Supervisor to join our Corporate Reputation team in NYC, supporting key internal communications workstreams for a large, multinational client. The role requires a proactive, strategic leader who builds strong client relationships, confidently counsels senior executives, and mentors junior team members while executing flawless communications programs.

Digital MediaPublic RelationsSocial Media

Hiring Manager

Anna Sekel

Responsibilities

Serve as a primary, day-to-day client contact; anticipate client needs and prepare in advance, troubleshooting clients’ problems as they arise; ensure that workstreams are strategically on target with client business objectives

Proactively respond to and facilitate client requests – interacting with senior level colleagues and delegating work to junior team members

Play an active role in client meetings and planning sessions as well as internal account team strategy sessions and brainstorms

Exhibit strong writing and editing capabilities across a wide range of internal communications materials, bringing a high level of attention to detail to ensure clarity, accuracy, and consistency in all deliverables

Maintain a thorough understanding of clients’ businesses and industries; actively follow and understand emerging issues, trends and news impacting your clients’ business, and proactively advise the team and client regarding how best to leverage or address these developments

Apply strong problem-solving and project management skills to anticipate challenges, manage multiple workstreams, and ensure high-quality client service across all engagements

Mentor junior staff; facilitate teamwork and learning opportunities by delegating and involving junior staff whenever possible; review materials drafted by junior staffers and supervise projects

Contribute to the success of a high-performing team by being dependable, collaborative, and accountable, and by consistently upholding a high standard of work and attention to detail

Qualification

Client service experienceOralProject managementWritten communicationMicrosoft Office SuiteDigital tools proficiencyAttention to detailTeam collaborationMentoring skillsTime management

Required

At least 4-5 years serving in a full-time role with relevant communications or client service experience

Bachelor's degree in communications, public relations, a related field or liberal arts

Proven track record for setting a standard of excellent and consistent work, delivering superior client service at all times

Excellent process and organizational skills; attention to detail is a must as the role's primary focus is staying ahead of the client and keeping the team focused on meeting deliverables

Experience managing staff across multi-dimensional accounts (both up and down)

Excellent time management skills and project management capability (can execute against multiple tasks; keeps account team abreast of timelines, managing up to superiors to ensure deadlines are met)

Maintain a professional, client-ready demeanor and presence; keep a high standard of etiquette in all communications and interactions

Superior oral and written communication skills; great eye for consistency and proofreading skills

Comprehensive understanding of Microsoft Office Suite and a preference for candidates who have proficiency with digital tools such as Asana, AI and other machine learning algorithms

Ability to travel as necessary contingent on client and new business needs (requirements vary)