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Rockford Rescue Mission · 3 weeks ago

Receptionist (FT)

Rockford, IL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Rockford Rescue Mission is seeking a Receptionist to manage front desk operations and provide support in an indoor office environment. The role involves answering phone calls, maintaining confidentiality, assisting visitors, and performing various secretarial duties while fostering a warm and welcoming atmosphere.

CommunitiesNon ProfitSocial

Responsibilities

Operate the telephone/intercom system as required

Answer the telephone, determine the nature of the call and transfer or relay the information to the appropriate department

Maintain confidentiality of all pertinent information

Report any equipment malfunctions to the appropriate director or supervisor

Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility

Answer the front door as needed and direct visitors according to the need

Assist with general Mission information, etc

Process and post all gift-in-kind receipts and thank you letters in a timely manner

Compose, type and mail special thank you notes as assigned

Assist in the stuffing and stamping of mailings as needed

Assist in other secretarial duties as may become necessary or as directed by Supervisor

Maintain all office files, records, forms, etc. in a neat and orderly manner

Back up to Executive Administrative Assistant during vacation/sickness

Perform related work and other duties when required and as assigned

Maintain Mission front vestibule entrance and walkway to be free of trash, debris, etc

Assure that the reception area and visitor center are neat and clean and that non-monetary donations are taken to the proper areas

Maintain office equipment in reception area and inform administrative assistant concerning supplies needed

Responsible for finding a replacement for the reception area in case of absence

Work with Volunteer Supervisor in developing a list of volunteers for the reception area

Train designated staff and volunteers to fulfill reception duties

Sitting for extended periods of time

Ability to lift up to 15 pounds

Occasional standing, reaching and bending

Share the Gospel of Jesus Christ and pray with visitors, callers, volunteers, residents, staff, and donors

Use RRMs Mission Statement and Core Values as the foundation of communication

Provide spiritual encouragement to staff, volunteers, guests, callers, and donors

Invest in the spiritual development of staff, guests, residents, callers, volunteers, and donors

Pray for and with staff, volunteers, guests, residents, callers, and donors

Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19

Memorize monthly Scripture, Mission Statement, and Mission Core Values

Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings

Support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ

Participate in annual spiritual growth training through organization selected curriculum

Qualification

Office equipment proficiencyCommunication skillsPhone skillsPublic interactionTeam player

Required

Minimum requirement high school diploma or GED

Must be able to deal tactfully with the public

Must possess good communication skills

Must be familiar with office equipment and operations

Must have good phone skills

Must have a broad level of understanding about the programs and functions of the Mission

Must be teachable and function as a team player

Must engage in safe and healthy work practices, both on the premises and off-site facilities. Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests