ADP · 1 week ago
Sr. Lead Program Manager, Product Operations
Alpharetta, GA
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking a Sr. Lead Program Manager, Product Operations to join their high-performance Product Management & AI organization. This role focuses on creating operational clarity and alignment across product environments, driving product operating models, and supporting strategic initiatives.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Maintain and evolve the product operating cadence (e.g., Quarterly Product Reviews, OKRs, annual planning, portfolio budget cycles)
Ensure consistent and effective execution across teams by standardizing processes, workflows, templates, and communication
Partner with product managers and analytics teams to collect, organize, and analyze product data — Including usage insights, experiment results, and portfolio performance metrics
Improve decision-making by developing dashboards, insights, and reporting that help leaders prioritize effectively
Serve as steward of the product tools ecosystem, ensuring teams are using tools consistently and evaluating new tools where needed
Drive efficiency across the Shared Services portfolio by identifying bottlenecks, removing friction, and improving cross-team handoffs
Lead and coordinate multi-team strategic programs (e.g., platform convergence, large cross-functional deliverables, client-impacting initiatives)
Maintain visibility into program scope, milestones, dependencies, risks, and outcomes; influence teams to keep efforts on track
Connect business, technology, and product stakeholders to ensure alignment and shared understanding of priorities
Support organizational readiness, including communications, change management, and rollout coordination
Partner with finance, strategy, and analytics to support portfolio ROI assessments, investment tradeoffs, and scenario planning
Provide proactive insights on financial, market, client, or operational trends that could affect product decisions
Build repeatable frameworks for metrics, experimentation, and continuous learning across Shared Services product teams
Prepare clear, compelling updates for senior leadership—distilling complex data and program status into crisp narratives for C-suite and board-level audiences
Drive alignment across product, development, finance, design, sales, and strategy teams by facilitating communication and resolving ambiguity
Ensure leadership is consistently informed of progress, gaps, risks, and opportunities
Qualification
Required
7–10+ years of experience in product operations, program management, business operations, consulting, or related roles in technology organizations
Proven experience driving operational excellence within product or engineering organizations; familiarity with Product Operating Models and modern product practices
Strong analytical and data-orientation, with the ability to structure metrics, interpret data, and translate insights into actions
Experience working in complex matrixed organizations and influencing without authority
Strong communication and storytelling skills—able to simplify technical or ambiguous topics for executive audiences
Experience managing product tools and systems (roadmapping, experimentation, analytics, collaboration tools)
High-ownership, high-energy individual who thrives in fast-moving environments and enjoys creating structure from uncertainty
Preferred
MBA or similar advanced degree a plus, but not required
Benefits
Support our associates in times of need through ADP's Philanthropic Foundation.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
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