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Stonebridge · 6 days ago

General Manager

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$135K/yr - $150K/yr

3+ years exp

Stonebridge is a hospitality company seeking a General Manager to oversee the hotel's operations, including sales, marketing, and financial performance. This role is responsible for ensuring all departments meet company standards while driving revenue and profitability.

HospitalityInformation Technology

Hiring Manager

Stephen Jarman

Responsibilities

Supervise overall hotel operations, including sales, marketing, and financial performance

Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates

Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures

Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue

Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs

Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals

Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions

Train staff on guest service procedures and directly handle difficult guest service issues

Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly

Recruit, select, and train staff to meet guest service and revenue goals

Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects

Collaborate with ownership and corporate teams to ensure compliance with company policies and standards

Qualification

Revenue managementFinancial analysisBudgetingProperty management systemsMicrosoft OfficeCommunication skillsLeadership skillsProblem-solvingOrganizational skills

Required

Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable

3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation

Strong knowledge of revenue management, financial analysis, and budgeting

Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint)

Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams

Strong problem-solving and decision-making abilities to address operational challenges

Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals

Organizational skills to manage multiple tasks and oversee all hotel departments

Benefits

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991

Englewood, Colorado, USA

10001+ employees