Apply on Employer Site

Collective Health · 1 day ago

Member Advocate

Lehi, UT

Full-time

Hybrid

Entry Level

$19.35/hr - $19.35/hr

1+ years exp

Collective Health is transforming how employers and their people engage with their health benefits by integrating technology and compassionate service. They are seeking Member Advocates to support and guide members through their health care benefits questions, providing high-quality customer service and solutions to complex issues in the health benefits industry.

Health CareHealth InsuranceInsurTech

Responsibilities

Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy

Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare

Collaborate with other teammates of the Member Services department to find strategic solutions to member issues

Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team

Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

Qualification

Healthcare knowledgeCustomer serviceInterpersonal communicationTechnological proficiencyAdaptabilityEmpathyResiliency mindsetPrior healthcare experienceBilingual (English/Spanish)Fast-paced environment

Required

Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members

Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries

You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service

Ability to learn new software programs and adapt quickly to new processes

You are technologically savvy

Maintain composure and compassion when balancing a high volume of tasks