EliseAI · 4 weeks ago
Product Solutions Analyst | Housing (New Grads 2025-2026)
Boston, MA
Full-time
Onsite
Entry Level
$60K/yr - $90K/yr
1+ years expEliseAI is a company focused on improving housing and healthcare industries by integrating AI agents into existing workflows. They are seeking a Product Solutions Analyst to provide technical support to clients, troubleshoot issues, and enhance the customer experience through collaboration with internal teams.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring timely resolution of issues
Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary
Maintain clear documentation and communication with clients throughout the support lifecycle, and approach each interaction with a customer-obsessed mindset
Collaborate with the other teams in Product Solutions to relay user feedback, identify recurring issues, run audits and contribute to product improvements
Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self-service support options and reduce incoming ticket volume
Run Quality Assurance check on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution
Attract top-tier talent to join our driven team
Qualification
Required
1-3 years in a Customer Support Analyst or equivalent role
Experience with support software and CRMs (e.g., Zendesk, Salesforce, SQL Knowledge is a plus)
Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Willingness to work in person at our office 5 days a week
Preferred
Computer Science degree, bootcamp certificate, or equivalent
Experience building projects using low code / no code tools such as Retool
Advanced knowledge of Google Sheets or Excel
Familiarity with DataDog or other similar event-logging software
Familiarity with Postman or other API testing tools
Familiarity with Reporting tools such as Tableau
Experience writing SQL queries
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Crunchbase News
2025-12-23
Company data provided by crunchbase