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Collette · 3 weeks ago

Air Operations Coordinator

Pawtucket, RI

Full-time

Hybrid

Entry Level

2+ years exp

Collette is seeking an Air Operations Coordinator to join their Air Team. This role involves securing air using airline contracts, calculating prices for customers, and ensuring timely responses to requests for retail passengers on Collette’s tour series.

Travel

Responsibilities

Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation

Calculate pricing for all air reservations created to ensure appropriate margins are met

Work all special requests made on retail reservations in a timely manner

Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met

Verify that the reservation was priced correctly according to our contracts

Verify that the flights chosen meet all time restrictions on the package our customers are booked on

Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy

Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked

Process Frequent Flyer information over to the airline

Coordinate any changes on retail air reservations and provide a timely turn around on those requests

Assist with re-protecting passenger’s air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked

Research all service issues and determine best action for recovery resolution and report back to Manager

Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year

Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead

Maintain clean, organized, and neat work environment at all times

Qualification

Air operations knowledgeGDS system knowledgeCustomer service skillsMicrosoft Office experienceProblem-solving abilityTeamwork abilityEffective communicationOrganizational skillsInterpersonal skills