Apply on Employer Site

Safe Security · 1 week ago

Customer Success Advisor

United States

Full-time

Remote

Senior Level

5+ years exp

SAFE Security is on a mission to build CyberAGI, a system that autonomously predicts, detects, and remediates threats in the realm of cybersecurity. They are seeking a Customer Success Advisor to own the customer journey, act as the voice of the customer, and build strong relationships with clients to promote cyber risk management.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologyNetwork SecurityRisk Management

Comp. & Benefits

Responsibilities

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey

Acts as the ‘voice of the customer’ inside the company

Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk

Owns metrics such as GRR, NRR, and value realization

Becomes a SAFE platform expert and helps customers become self-sufficient

Assists in identifying and documenting best practices and ensuring customer environments align with them

Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments

Communicates and tracks customer product enhancements with SAFE Product Management

Qualification

Cybersecurity knowledgeRisk consulting experienceCustomer success metricsProject management skillsEmpathyAdvisory approachConfidence with CXOsComfort with ambiguity