Savant Senior Living · 1 month ago
Pharmacy Office Manager
Downey, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
3+ years expSavant Senior Living is a growing closed-door long-term care pharmacy seeking an experienced Pharmacy Office Manager & Director of Business Operations. This role oversees daily administrative, billing, and operational workflows to ensure high-quality service delivery to facility partners while managing a team and ensuring compliance with regulations.
Assisted LivingElder CareHealth Care
Responsibilities
Direct daily operations including medication cycle fills, facility coordination, delivery logistics, and workflow optimization
Oversee scheduling, inventory coordination, and internal communications to support accurate and timely dispensing
Act as a primary liaison between the pharmacy and LTC facility staff including DONs, administrators, and care coordinators
Lead implementation and refinement of pharmacy workflows, ensuring standard operating procedures (SOPs) are followed and updated regularly
Supervise all aspects of LTC pharmacy billing, including claim submission to Medicare Part D, Medicaid, and commercial payers
Proactively manage rejected claims, prior authorizations, patient copays, and facility-specific billing nuances
Ensure accuracy and timeliness of billing cycles, EOB reconciliation, and third-party payer communications
Stay current with CMS regulations, billing updates, and PBM contractual requirements
Supervise, mentor, and evaluate pharmacy administrative staff, including billing team members, delivery coordinators, and data entry technicians
Lead hiring, onboarding, and performance reviews of support personnel
Promote a positive, accountable work culture focused on quality, communication, and service excellence
Ensure compliance with HIPAA, pharmacy board, DEA, CMS, and LTC-specific regulations
Maintain audit-ready documentation including controlled substance logs, facility authorizations, and insurance records
Support internal audits and external inspections from PBMs and regulatory bodies
Analyze operational metrics and billing trends to identify inefficiencies and growth opportunities
Assist ownership in developing strategies for facility acquisition, service expansion, and cost containment
Build and maintain strong relationships with current and prospective LTC partners
Collaborate with pharmacy leadership on strategic planning, business development, and KPI tracking
Qualification
Required
Associate's or Bachelor's degree in Healthcare Administration, Business, Pharmacy Technology, or related field (required)
Minimum 3–5 years of experience in LTC pharmacy operations, office management, or billing leadership
Deep knowledge of LTC pharmacy billing procedures, Medicare Part D/Medicaid claims, and prior authorizations
Proficiency with LTC pharmacy platforms (e.g., FrameworkLTC, DocuTrack, QS/1, PioneerRx, etc.)
Proven leadership and staff management experience, preferably in a pharmacy or healthcare environment
Strong communication, problem-solving, and organizational skills
High attention to detail, accountability, and ability to thrive in a fast-paced environment
Preferred
LTC billing certification or advanced knowledge of pharmacy reimbursement models
Experience managing pharmacy operations during monthly cycle fills
Ability to lead continuous improvement projects and adapt to changing regulatory requirements
Company
Savant Senior Living
Savant Senior Living is a healthcare center that offers senior living, senior health and medical care options, and assisted living services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Zenou
Chief Executive Officer
Mochi Bercovich
Co-Founder & Co-Chief Executive Officer
Company data provided by crunchbase