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Acuity Insurance · 17 hours ago

Claims Intern

Sheboygan, WI

Internship

Onsite

Intern

Start in 2026 Summer

Acuity Insurance is seeking a Claims Intern to investigate assigned claims and provide superior customer service. The role involves evaluating claims, determining coverage, and assessing damages while maintaining efficient file organization and documentation.

Insurance

Growth Opportunities

No H1B

Responsibilities

Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses

Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim

Accurately evaluate policy coverage by applying claims facts to the policy contract terms

Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy

Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents

Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU)

Maintain a personal follow-up task on all claim files to assure efficient claim file organization and proper management of pending claims

Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system

Learn basic legal and statutory concepts of the applicable jurisdictions

Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial

Maintain a positive attitude

Represent Acuity in a professional manner

Have ability to conduct independent research

Regular and predictable attendance

Performs other duties as assigned

Qualification

Claims investigationCustomer serviceAnalytical skillsCommunication skillsIndependent researchBasic legal conceptsTechnology proficiencyOrganizational skillsTime managementProblem solvingTeam collaboration