Saint Joseph Mercy Health System ยท 2 days ago
Emergency Communication Specialist
Ann Arbor, MI
Part-time
Onsite
Entry Level
2+ years expSaint Joseph Mercy Health System is a healthcare organization seeking an Emergency Communication Specialist. The role involves operating a computer-aided dispatch system, managing emergency calls, and coordinating responses to incidents while ensuring effective communication across various departments.
Health CareHospitalMedicalNon Profit
Responsibilities
Operates a computer aided dispatch system (CAD) and monitors the progress of calls and dispatch units to SJMHS Hospital facilities; Chelsea, Livingston, Brighton, Canton, and Ann Arbor facilities. Logs the units arrival and completion of the call times and adds the appropriate notes and dispositions
Interviews callers to obtain preliminary report of incident, criminal activity, fire, medical emergency, or other emergency, and gains sufficient information to properly respond and dispatch appropriate assistance
Provides assistance to Security units in the field by providing information via name checks, I-Track, Employee Identification, Parking Permits, Department Managers, and facilitates the inter-departmental communication between Officers and Hospital Departments
Responds to natural and other disaster alerts and determines and contacts appropriate personnel for response, including emergency incident command activation
Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) and ensuring all tasks are completed at a proficient level of expertise
Monitor, Dispatch, Notify, and Document all alarms associated with Cardiac Arrest, Patient/Employee Injuries, Hugs, Temp Track, Passport, Fire, SJMHS Panic Alarms, Building Intrusion Alarms, and Emergency 911 Prep Radio Alarms within various locations of Ann Arbor, Chelsea, Livingston, Brighton, and Canton
Receives, evaluates, and ascertains information from Security Dispatch Calls in regards to conducts of persons/patients/colleagues to detect dangerous practices, violators of SJMHS policy and procedures, and violations of Michigan Law
Monitor Digital CCTV (24) Brighton,(32) Livingston, (4) Canton,(32) Chelsea, and (289) Ann Arbor throughout the internal/external portions of the Hospital looking for criminal activity, suspicious circumstances, suspicious persons, and unauthorized entry. When observed, Dispatching Security Police response to investigate the aforementioned activity
Monitors 221 Temp Track refrigerator alarms, notifies Nursing Management of alarm, and coordinates the response while documenting the incidents electronically
Monitor, evaluate, and Dispatch over 800 Lennel System Daily Alarms which include panic, unauthorized entry, intrusion, and restricted access alarms
Act as Liaison between Washtenaw County Civil Parking Citation & Saint Joseph Mercy Health Parking Citation processing; enter the violation information into the data collection system and preparing the violations for Washtenaw County Court adjudication
Receives and responds to the E-911 system, for all emergencies reported by patients/visitors/employees of our hospital with speed and accuracy and ensuring the appropriate response for any particular calls that are received
Coordinate and dispatches calls for service for 8 Reception Service Departments to ensure the proper delivery of customer service, shuttle service, and patient care
Drafts, maintains, and files daily radio logs, trespass notifications, daily briefings, Code Green Incidents, and other security related documents as needed
Maintains good rapport and cooperative relationships with internal/external Departments, partners, and community. Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places
Conducts behavior in accordance with the Values, Mission, and Code of Conduct of St Joseph Mercy Health System and/or Trinity Health
Assumes responsibility for the performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct, Organizational Integrity Program, and Security Police policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior
Provides pager exchange as needed
Qualification
Required
High school education or GED equivalent
2-3 years of computer experience
Able to multi-task
Able to exercise judgment when responding to high-stress and emergency situations
Able to assess and respond appropriately to computer and system problems
Able to speak clearly, with a pleasant voice, using proper English grammar
Knowledge of health system locations, campuses, departments, and staff
Ability to read and write the English language
Preferred
Previous Call Center, Operator Console and/or Security Dispatch experience is preferred
Previous experience in a healthcare setting is preferred
Familiarity with Windows, Microsoft Office, Hugs, Temp Track would be a plus
Applicants demonstrating dependability and flexibility in scheduling will be given preferential consideration
Company
Saint Joseph Mercy Health System
St. Joseph mercy ann arbor is a 537-bed teaching hospital located on a 340 acre campus in ann arbor, michigan.
10001+ employees
H1B Sponsorship
Saint Joseph Mercy Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Joyce Young
Regional Vice President/CNO, SJMHS, SE Michigan Hospitals
Michelle Taylor, PHR, SHRM-CP
Talent Acquisition Senior Partner
Company data provided by crunchbase