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Acadia Healthcare · 9 hours ago

Manager-Patient Support

Kennett Square, PA

Full-time

Onsite

Mid Level

3+ years exp

Acadia Healthcare is a premier Drug & Alcohol Addiction Treatment Center dedicated to providing life-changing treatment for individuals struggling with addiction. The Patient Support Manager is responsible for managing and coordinating the daily operations of patient support staff to ensure the highest quality of care and service for patients, while also providing leadership and oversight of daily activities.

Mental Health Care

Responsibilities

Manage and coordinate the work and activities of assigned staff, setting performance expectations and ensuring adherence to protocols

Provide ongoing feedback, coaching, mentoring, and training to foster professional growth and ensure high performance

Respond to and manage emergencies with efficiency and care

Oversee hiring, development, training, and performance management to ensure effective and efficient operations

Maintain open lines of communication with medical staff, leadership, and other departments to promote interdepartmental collaboration

Perform administrative tasks such as maintaining information files, processing paperwork, and conducting fiscal operations (budgeting and reporting)

Prepare regular reports on the status and implementation of programs, services, and quality initiatives

Assist with daily living activities, administer basic healthcare or treatments, and participate in therapeutic or recreational group activities as needed

Oversee the admitting and discharging process for patients

Monitor patient’s physical and emotional well-being, reporting any unusual behavior or conditions to appropriate staff

Lead or co-lead individual or group sessions as part of therapeutic or recreational procedures

Coordinate or provide patient transportation as needed, potentially operating facility motor vehicles

Demonstrate a positive, empathetic, and professional attitude. Work to resolve patient complaints and ensure patient safety at all times

Perform additional duties as assigned

Qualification

Staff ManagementPatient SupportCustomer ServiceEmergency ManagementCommunicationCPR CertificationVerbal De-escalation Certification

Required

High School diploma or equivalent required

Minimum of 1+ years as a Patient Support staff member at the facility

2+ years of customer service experience, preferably in the healthcare or human services field

CPR and verbal de-escalation certification required (training provided upon hire)

Valid driver's license required if patient transportation is a key function

Preferred

Associate's or Bachelor's degree in a human services field preferred

Experience managing staff of 10 or more preferred

Company

Acadia Healthcare

Glassdoor3.1

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.

Founded in 2005

Franklin, Tennessee, US

10001+ employees