Imperative Care · 20 hours ago
Customer Service Representative
Campbell, CA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yr
4+ years expImperative Care is a company dedicated to improving patient care for those suffering from stroke and other vascular diseases. They are seeking a Customer Service Representative to provide front-line support to customers and field sales, ensuring high levels of customer satisfaction and effective order management.
Health CareMedicalMedical Device
Responsibilities
Follow company policies and procedures to accurately and timely enter and process orders received via phone, fax, or email
Validate customer data at time of order for pricing, terms, exception, or any special shipping requirements, from order entry through shipment and invoicing
Advise customers on product availability and inventory status
Assist the sales team with account inquiries and problems involving carrier concerns, product availability, pricing, and billing
Successfully resolve routine customer issues with professionalism and a genuine desire to promote customer advocacy and exceed customer expectations, before considering escalation
Process product returns using QAD according to regulatory and documentation requirements
Work with operations and shipping teams to ensure orders are shipped timely and accurately, and partner in identifying opportunities for process improvement
Respond to customer complaints with a sense of urgency, notifying relevant parties and escalating when deemed appropriate
Enter customer account information for efficient billing and maintain all related paperwork
Handle customer and company matters with appropriate level of confidentiality
Complete all projects and general administrative functions as assigned
Foster and contribute to a positive and collaborative organizational culture
Qualification
Required
A minimum of 4 years of related experience in a customer service or support role; or an equivalent combination of education/training and experience
Experience working with QAD or other similar ERP systems required
Highly skilled in the use of Microsoft office suite, especially Excel, Word & PowerPoint
Excellent interpersonal and communications (both written and verbal) skills required
Demonstrated ability to provide a great customer experience verbally and in writing
Strong ability to handle multiple priorities and manage time effectively
Self-motivated, organized, strong attention to detail, and ability to meet deadlines required
Ability to work cross-functionally with a customer-driven focus and sense of urgency
Ability to work independently and to prioritize activities and workload with minimal supervision
Preferred
Previous medical device industry experience strongly preferred
Experience working with Salesforce platform a plus
Benefits
Stock options
Bonus
Competitive salaries
A 401k plan
Health benefits
Generous PTO
A parental leave program
Emotional health resources
Company
Imperative Care
Imperative Care is singularly dedicated to finding meaningful answers to unsolved problems in stroke.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$558.97MKey Investors
Ally Bridge GroupD1 Capital Partners
2024-07-25Series E· $150M
2021-07-15Series D· $260M
2021-01-01Debt Financing· $40M
Leadership Team
Lara Abbaschian
Senior Director, R&D
Recent News
BioWorld Financial Watch
2025-09-24
Company data provided by crunchbase