Jobber · 2 weeks ago
Manager, Customer Analytics (Post-Sales)
United States
Full-time
Remote
Mid, Senior Level
$151K/yr - $204K/yrJobber is a company dedicated to helping small businesses succeed through technology, and they are seeking a Manager, Customer Analytics (Post-Sales) to lead a team of analysts. This role involves driving insights and analytical impact across the customer journey, focusing on customer onboarding, engagement, and retention to enhance overall customer experience and business outcomes.
MobileSaaSSmall and Medium BusinessesTask Management
Responsibilities
Lead and Develop a High-Performing Team
Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact
Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities
Create a collaborative and high-accountability environment that values curiosity, excellence, and continuous improvement
Develop talent through mentorship and feedback, fostering both technical depth and strategic acumen
Model analytical leadership by helping the team translate data into clear actions that shape Jobber’s customer experience and growth trajectory
Drive Strategic Insights Across the Customer Lifecycle
Partner with post-sales business leaders across Customer Onboarding, Support, Account Management, Enablement, and Lifecycle Marketing to define success metrics, evaluate initiatives, and uncover opportunities that improve customer retention, satisfaction, and expansion
Lead high-impact analyses on onboarding performance, customer engagement, support efficiency, retention patterns, and account growth to reveal actionable cross-functional opportunities for improvement
Develop frameworks, models, and dashboards that connect insights across the customer lifecycle, enabling proactive management of customer health and long-term value
Translate business outcomes into analytical roadmaps that balance quick wins with scalable, forward-looking solutions
Shape Decision-Making Through Analytics Leadership
Act as a strategic thought partner and internal consultant to post-sales GTM and cross-functional leaders, providing analytical perspectives that inform business strategy, operational priorities, and resource planning
Anticipate business needs and proactively identify analytical opportunities that unlock growth, efficiency, or experience improvements
Frame complex business challenges into clear analytical hypotheses, lead structured problem-solving, and deliver recommendations that influence decisions at multiple levels of the organization
Leverage advanced analytics to elevate Jobber’s analytical capabilities, from robust data models and dashboards to predictive customer health and retention modelling
Champion data-informed experimentation, scenario modelling, and performance evaluation as core practices within post-sales analytics
Champion Data Quality, Storytelling, and Enablement
Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions
Build compelling, executive-ready narratives that connect insight to action and drive alignment around key opportunities
Enable self-serve analytics and scalable reporting, empowering business partners to make confident, data-informed decisions
Encourage curiosity and innovation by continuously exploring new data sources, analytical techniques, and storytelling approaches that advance understanding of the customer experience
Qualification
Required
Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams
Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth. You understand how these functions collectively drive customer outcomes and long-term value
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset
Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions
Strong business acumen and a strategic mindset, with the ability to shape initiatives and develop high-impact analytical proposals that influence priorities and key business decisions
A passion for storytelling through data, with exceptional communication and stakeholder management skills that enable you to distill complex analyses into clear, influential insights that drive decisions at all levels of the organization
A proactive and forward-looking mindset, contributing thought leadership that elevates strategic thinking and fosters a data-driven culture across the company
Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment
Proven ability to thrive under pressure, maintaining focus and delivering clarity amid ambiguity; highly autonomous and accountable in defining priorities and driving action
A solid understanding of SaaS business models, customer health metrics, and operational levers that drive post-sales performance and long-term customer growth
Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team
Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday's playbook no longer applies
Benefits
Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated Talent Development team and access to coaching, learning, and leadership programs
Company
Jobber
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
Founded in 2011
501-1000 employees
H1B Sponsorship
Jobber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$183.46MKey Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M
Leadership Team
Sam Pillar
Founder & CEO
Forrest Zeisler
Co-Founder and CTO
Recent News
2025-12-15
Tech Funding News
2025-11-05
Company data provided by crunchbase