Apply on Employer Site

Penske Truck Leasing · 1 day ago

Director - Telecommunications

Reading, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services. The Director of Telecommunications will oversee all aspects of telecommunications services and IT endpoint device management, ensuring effective call center services and managing various teams responsible for telephony services and device management.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Leading the team responsible for the Call Center Platform, including support for existing systems, troubleshooting, implementation of new processes, performance monitor, issue escalation, and triage processes

Manage the telephony systems for all corporate and field locations including support, change management, and process optimization

Mobile device Management through various MDM agents, IoT Device Management, Desktop/laptop/tablet device management

Support, troubleshoot, implementation, configuration, maintenance and performance monitoring for these environments. Ensure various end user devices are meeting security and compliance expectations and goals

Develop and maintain vendor relationships, including identifying and evaluating new vendors, understanding financial and operational impact

Collaborate extensively in with other teams, including IT Service Desk, Desktop Services, Logistics Mobile Teams, various PTL departments including Maintenance and Rental

Provide leadership and guidance to meet established objectives, and ensure team effectiveness

Drive quality improvement by removing barriers that hinder successful project and process implementations. Lead cost saving initiatives

Provide performance management and development opportunities for team members

Identify hiring, promotion, and separation needs

Mentor and coach direct reports

Other projects and tasks as assigned

Qualification

Telecommunications managementVendor managementMicrosoft Teams roomsMobile device managementPBX solutionsVOIP solutionsContact Center SoftwareCustomer service skillsMicrosoft Office proficiencyIoT device managementWindows Desktop OS managementLeadership skills

Required

Minimum 5+ years leading a telecommunications Organization that supports a business with $10 billion in revenues and annual telecom spend more than $20 million per year

Minimum 3+ years managing telecom, mobile or Windows Desktop OS teams or related experiences

Advanced leadership skills

Advanced customer service skills

Intermediate proficiency in Microsoft Office products

Advanced knowledge of Penske systems

Intermediate Contact Center Software Management

Intermediate experience with PBX solutions, wireless devices, VOIP solutions

Advanced Vendor Management and relationship including telephony carriers

Advanced experience managing iOS, MacOS, Android, ChromeOS devices, and other IoT devices

Advanced experience with Microsoft Teams rooms and video conferencing

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Preferred

Bachelor's Degree in Computer science, Telecommunications or related experience preferred. If no degree, equivalent work experience is required

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)