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Coates Group · 15 hours ago

People & Culture Operations Specialist

Chicago, IL

Full-time

Onsite

Mid Level

$75K/yr - $85K/yr

3+ years exp

Coates Group is a global technology company focused on creating dynamic, smart, personalized customer experiences. The NAM P&C Operations Specialist serves as the operational backbone for the NAM People & Culture team, managing HR and TA transactions, data and systems to keep the employee lifecycle running smoothly.

ComputerSoftware

Growth Opportunities

Responsibilities

People data and systems integrity

Own accurate, complete, timely HRIS and ATS data so reports, analytics and workforce insights are reliable for leaders, payroll and global partners

Workforce planning and headcount transparency

Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling, hiring needs and budget impacts

Employee lifecycle operations

Process hires, moves, exits and changes correctly and on time to deliver a predictable, compliant experience for employees, leaders and partners

Onboarding and early experience

Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated, well-prepared start that supports engagement, ramp up and retention

Candidate and hiring manager experience

Support organized, professional recruiting, ensuring scheduling, communications and system updates reflect Coates’ brand and make it easy to engage

People & Culture program execution

Convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness so leaders can execute

Knowledge, resources and SOPs

Maintain current SOPs and HR fundamentals with Global P&C to improve clarity, self-service and consistent application of People & Culture policies and processes

Compliance, risk and recordkeeping

Track immigration, contractor, offshoring and safety related records for Chicago and with Toronto to support compliance, audits and responsible risk management

Employer brand support

Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates’ employer brand

HR Advisor coverage

Serve as back up to HR Advisor

Qualification

HRIS managementATS managementData analysisHR certificationExcel proficiencyPowerPoint proficiencyMicrosoft 365 skillsCollaboration toolsCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in HR, Business, Psychology or related field, or equivalent education and experience

Hands on HRIS and ATS use for data entry, reporting and basic configuration or troubleshooting

Strong Excel, PowerPoint and Microsoft 365 skills, plus collaboration tools such as Teams, SharePoint, Asana or similar to manage workflows

Proven success in fast paced, high volume environments with changing priorities while maintaining data quality and meeting SLAs, including payroll, benefits and headcount reporting

Experience processing HR lifecycle transactions from hire through termination and resolving related issues

Experience supporting annual HR or People and Culture cycles such as performance reviews, goal setting and merit or bonus processes, and maintaining SOPs and HR knowledge bases

Use of HR data and analytics to identify trends, improve processes and inform recommendations, with a track record simplifying and standardizing HR processes or tools to improve user experience and self-service, plus exposure to employer branding, candidate experience and continuous improvement in HR or TA operations