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FERRAGAMO · 2 weeks ago

Senior Client Advisor - Bal Harbour

Miami, FL

Full-time

Onsite

Senior Level

Ferragamo is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of products. The Senior Client Advisor at the Bal Harbour location will provide specialized customer service, cultivate meaningful client relationships, and drive sales by creating personalized experiences for clients.

Textiles

Responsibilities

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices

Actively creates a positive work environment through teamwork and collaboration

Assist operations team by maintaining stock of designated area on selling floor and in stock room

Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony

Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them

Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge

Promote cross selling to increase UPT sales metrics

Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client

Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear

Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

Takes an aggregate approach to identify and recommend merchandise across all channels

Qualification

Luxury retail experienceCustomer relationship managementEnglish proficiencyInterpersonal skillsCommunication skillsMulti-taskingComputer knowledgeTeamworkStorytelling

Required

A caring and intuitive Senior Client Advisor with a passion for style

Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients

Being a master of storytelling and the art of asking engaging questions

Computer knowledge to track inventory

Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision