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Public Storage · 2 weeks ago

Lead PC Support Technician

Plano, TX

Full-time

Hybrid

Lead/Staff

8+ years exp

Public Storage is the largest owner and operator of self-storage facilities in the world, recognized for its commitment to delivering reliable solutions to millions of customers. The Lead PC Support Technician will oversee technical support operations, provide expert-level support, mentor junior technicians, and drive continuous improvement in end-user computing services.

Property ManagementReal EstateReal Estate Investment

No H1B

U.S. Citizen Only

Responsibilities

Supervise, mentor, and train PC Support Technicians; assign tasks and monitor performance to ensure high-quality service delivery

Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution

Oversee the PC Support ticket queue, ensuring timely and effective incident resolution and customer satisfaction

Collaborate with IT teams and business units to align desktop support initiatives with organizational goals and IT strategies

Liaise with vendors and partner with leadership to evaluate new technologies, manage relationships, and recommend improvements

Lead the installation, configuration, and maintenance of desktop hardware, software, and operating systems (Windows 11/10, Office 365, etc.). Steam line deployment packages using at-scale automation and deployment tools

Analyze desktop infrastructure performance, identify areas for improvement, and implement efficiency enhancements

Maintain accurate records of support activities, procedures, and system configurations

Partnering with Learning & Development Teams, provide expert support and training to corporate and field users; develop knowledge base articles and training materials

Ensure desktop environments adhere to security policies, compliance standards, and best practices. Assist with evidence for SOX compliance on system processes. Knowledge of certification frameworks and compliance requirements

Develop and maintain an onboarding checklist. Create, configure, and verify user account creation across systems (e.g, email, network, applications). Prepare, deploy, and track hardware for new hires. Collaborate with HR, IT Security, and Department managers to ensure proper role base access

Qualification

Windows 11/10Microsoft Office SuiteOffice 365 administrationWindows Server OSActive DirectoryGroup PoliciesSharePoint OnlinePowerShell scriptingNetworking principlesMultitasking skillsCustomer service orientationCommunication skillsProblem-solving skills