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The Trustees of Reservations · 2 weeks ago

Seasonal Visitor Services Associate, Stevens-Coolidge House and Gardens

North Andover, MA

Full-time

Onsite

Entry Level

$16/hr - $18/hr

1+ years exp

The Trustees of Reservations is the nation's premier conservation and preservation organization, dedicated to protecting exceptional properties in Massachusetts. The Seasonal Visitor Services Associate will provide superior service during public visitation, programs, and events, ensuring a welcoming experience for all visitors.

Communities

No H1B

Responsibilities

Overseeing general admission for daily visitors

Overseeing admission to events and special programs

Working in the giftshop

Offering visitors information on different garden and historic house experiences

Generating new memberships through visitor engagement

Addressing concerns through to resolution

Provide visitors with a warm welcome

Provide directions and basic layout of the property to guests

Address visitor questions directly whenever possible

Welcome group tours and assist interpreters

Uphold high standards of customer service, including greeting every customer, educating them about SCHG and The Trustees, and helping them in a friendly manner

Directly handle any escalated visitor complaints and/or negative visitor behavior, notifying the manager of visitor services of all incidents

Requests assistance for resolving escalated issues as needed

Follow the procedures and practices for preparing to close and secure the property and all visitor service areas for the day which includes but is not limited to: Lock public entrances

Perform a security walk through with check list

Operate the point-of-sale system

Perform opening and closing duties related to cash reconciliation, organization, and cleanliness

Receive deliveries and assist with inventory controls, including managing expiration dates; restocking shelves; merchandising; pricing new items; and updating inventory

Support setup and takedown of event including but not limited to: Additional stanchions and/or signage

Setting tables and chairs

Maintain SCHG security, cleanliness, and customer service standards throughout the duration of events

Assist with various tasks to ensure a smooth event at the discretion of the engagement manager and property director

Qualification

Point-of-sale systemsCustomer serviceCash handlingTeamworkDependabilityPunctualityCommunication skillsAttention to detailFlexibility

Required

Able to work most Friday through Sundays, from May through September

High school diploma

Ability to learn and use point-of-sale systems

Candidate must be at least 18 years of age with a minimum of one year of work experience

Able to work well with people in a team environment and to communicate effectively, both in writing and orally

Able to function and act both independently & as a team, plus make decisions & multitask under pressure

Math skills for handling and counting cash

Able to consistently lift 40lbs & stand for long periods of time (at least 6 hours)

Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment

A satisfactory criminal background (CORI) check

Preferred

Previous experience in a visitor service role, preferably in both an indoor and outdoor setting

Previous retail experience, including cash handling, merchandise/product set up, and ordering

Intellectually curious and open to learning and sharing new things

Flexible and willing to meet the needs and interests of visitors

Strong communication skills, dependability, and punctuality

Attention to detail and a friendly demeanor

Reliable and committed to their position, their site team, and the mission of the Trustees

Benefits

Sick Time: 40 hours of paid sick time upfront

Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Company

The Trustees of Reservations

Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.

Founded in 1891

Boston, Massachusetts, USA

201-500 employees