Pattern® · 4 days ago
Customer Success Manager
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expPattern is a fast-growing company that accelerates brands on global ecommerce marketplaces using proprietary technology and AI. They are seeking a results-driven Customer Success Manager to drive client success and platform adoption by leveraging ongoing product developments and collaborating with team members to manage account plans focused on direct response marketing.
E-CommerceRetail TechnologySoftware
Responsibilities
Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ensure sustained business growth
Actively educate clients on the latest Meta and Google Ads features, tactics, and strategies to keep them ahead of industry trends
Develop compelling case studies that highlight customer success and the efficacy of Pattern’s strategies
Retain 100% of all business and revenue within your assigned portfolio
Proactively identify and manage high-potential small clients within the Core service to help them scale their operations
Support the Commercial team during the sales process by performing platform demos and providing strategic consultation for prospective clients
Contribute expertise to company events, blogs, and other marketing channels to enhance Pattern’s industry presence
Assist in the interviewing process for candidates across the Commercial team to ensure high-quality hiring standards
The ability to effectively use and demonstrate the platform's features to clients
The ability to deliver catalog analysis and derive insights from the platform
The ability to take, learn from, and act on feedback
Qualification
Required
Bachelors Degree
1-2 years experience working in digital media or performance marketing field
Previous client-facing/management experience
Good communication/presentation skills, being able to communicate to clients
Goal-oriented and able to adapt to a fast-paced environment
Fluent in English
Preferred
Knowledge of other languages from the region
Benefits
Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Company
Pattern®
Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands.
1001-5000 employees
H1B Sponsorship
Pattern® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (4)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$277MKey Investors
Knox Lane
2025-09-19IPO
2021-10-06Private Equity· $225M
2020-08-11Series A· $52M
Leadership Team
David Wright
Co-Founder & CEO
Jason Wells
Chief Architect & Technical Advisor to the CEO
Recent News
MarketScreener
2025-12-19
Company data provided by crunchbase