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Mindful Therapy Group · 2 weeks ago

Senior Office Manager

Portland, Oregon, United States

Full-time

Onsite

Senior Level

Mindful Therapy Group is a business to business support service for independent mental healthcare practitioners. The Senior Office Manager is responsible for overseeing the operations, performance, and culture of multiple office locations, ensuring consistent client service and operational efficiency.

AdviceConsultingHealth CareMental Health

Growth Opportunities

Responsibilities

Provide direct leadership and oversight to administrative staff and support teams across multiple office sites

Ensure operational consistency across all assigned locations, including scheduling, client service, and workflow management

Monitor and report on key performance indicators (KPIs) such as provider productivity, client experience metrics, and office utilization

Partner with regional and departmental leadership to address staffing needs, provider support, and resource allocation

Conduct regular site visits to evaluate office environment, resolve operational challenges, and provide coaching/support to office teams

Implement and uphold company policies, procedures, and best practices consistently across all assigned offices

Act as a point of escalation for complex client, provider, or staff concerns, ensuring timely resolution and communication

Drive initiatives that improve efficiency, provider satisfaction, and client care while balancing business needs

Lead and mentor Office Managers-in-training, contributing to leadership development within the company

Collaborate with other managers and departments (Provider Services, Referrals, IT, Facilities) to ensure smooth operations and proactive problem-solving

Qualification

Office managementLeadershipOperational efficiencyPerformance monitoringCollaboration

Required

Overseeing the operations, performance, and culture of multiple office locations

Ensuring that each office delivers consistent client service, operational efficiency, and team support

Maintaining alignment with company standards and goals

Serving as the key liaison between site-level staff and senior leadership

Fostering collaboration, accountability, and continuous improvement across all assigned offices

Providing direct leadership and oversight to administrative staff and support teams across multiple office sites

Ensuring operational consistency across all assigned locations, including scheduling, client service, and workflow management

Monitoring and reporting on key performance indicators (KPIs) such as provider productivity, client experience metrics, and office utilization

Partnering with regional and departmental leadership to address staffing needs, provider support, and resource allocation

Conducting regular site visits to evaluate office environment, resolve operational challenges, and provide coaching/support to office teams

Implementing and upholding company policies, procedures, and best practices consistently across all assigned offices

Acting as a point of escalation for complex client, provider, or staff concerns, ensuring timely resolution and communication

Driving initiatives that improve efficiency, provider satisfaction, and client care while balancing business needs

Leading and mentoring Office Managers-in-training, contributing to leadership development within the company

Collaborating with other managers and departments (Provider Services, Referrals, IT, Facilities) to ensure smooth operations and proactive problem-solving