Bank of America · 14 hours ago
Home Equity Lending Specialist - Chandler, AZ
Chandler, AZ
Full-time
Onsite
Entry Level
1+ years expBank of America is committed to helping make financial lives better through every connection. The Home Equity Lending Specialist will provide comprehensive home equity lending guidance and solutions to prospective borrowers, managing client communications and structuring loan solutions based on their needs.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Provides end-to-end comprehensive lending guidance and solutions to prospective borrowers by uncovering their life priorities and determining client financing objectives
Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
Works with clients and business partners throughout the loan process to ensure consistent client communication and follow ups are conducted
Partners with key functions across home lending to proactively manage priority milestones within the loan process
Maintains and applies knowledge of home equity lending policies, procedures and regulatory requirements, changing market conditions, and business trends to prospective and existing bank clients when providing sales and service solutions
Recommends additional bank products based on client’s needs through partner referrals
Demonstrates a commitment to professional ethics, conforms to all Federal and State compliance policies, and adheres to Home Mortgage Disclosure Act (HMDA) requirements
Qualification
Required
1+ year of customer facing and/or customer contact center experience
Has a strong relationship-deepening and client care mentality
Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
Has an ability to assess client needs and recommend products or services
Has an ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
Has an ability to work under pressure during high volume periods
Has an ability to build and maintain positive rapport with service partners
Can prioritize competing tasks
Has adaptability and is flexible to change
Is a strong communicator, written, oral and non-verbal
Can be flexible to work weekends and/or extended hours as needed
Communicates professionally, effectively and confidently and is comfortable engaging clients over the phone
Has an ability to handle multiple business models to support changing business needs
Works effectively with business partners to expedite post-sale issues or problem resolution
Has the ability to effectively balance performance, operational risk, and client relationship care
Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Preferred
1+ years of sales experience
Thorough knowledge of mortgage products and programs
Experience analyzing complex financial and credit data used to advise clients of product/pricing policies and guidelines, as well as gathering any required information or documentation
Knowledge of processing, underwriting, and closing procedures, and federal lending regulations governing real estate lending
Strong consultative skills including the ability to ask critical questions to identify opportunities
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-13
Company data provided by crunchbase