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Genesee Education Consultant Services (GECS) · 4 months ago

PC/Equipment Support Technician

Flint, MI

Full-time

Onsite

Mid Level

3+ years exp

Genesee Education Consultant Services (GECS) is seeking a PC/Equipment Support Technician responsible for the planning, installation, configuration, and maintenance of personal computer workstations and related support equipment. The role involves diagnosing and resolving hardware and software issues, maintaining inventory, and ensuring compliance with maintenance agreements.

Education Management

Responsibilities

Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment for Genesee Intermediate School District

Maintains workstation inventory and documentation

Evaluates and makes recommendations for workstation-related technologies, i.e. DVD players, flash drives, etc. to the technical services Supervisor

Installs and configures workstation hardware and software in accordance with manufacturer specifications and the intermediate school district’s standard of quality

Responsible for diagnosing, troubleshooting, resolving and repairing workstation hardware and software problems and issues

Maintains inventory and communicates with immediate supervisor the replacement and upgrade needs in various departments/programs for workstation and related support equipment

Provides intake, tracking and resolution within the Helpdesk work order system

Implements and performs preventive maintenance procedures in accordance with manufacturer specifications and the intermediate school district’s standard of quality

Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment

Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment

Works with department staff to insure that equipment is installed in accordance with established timelines and helpdesk priority

Consistently models Win-Win leadership

Ensures that Acceptable Use Practice (AUP) forms are signed and approved by district Administrators prior to the installation of equipment

Works with Technical Services Supervisor and department Director to review and renew all district Acceptable Use Practice (AUP) forms on an annual basis

Performs other related duties as assigned

Qualification

A+ certificationMCP certificationWindows supportHelp desk experienceMS Office proficiencyActive DirectoryBasic networkingTroubleshooting skillsProblem-solving skillsTeamwork skillsCommunication skills

Required

Associate's degree or higher in computer science or related field preferred

A+ and/or MCP certification required, education and experience may be considered in lieu of certification

Demonstrated current knowledge and expertise supporting desktop computers and peripheral equipment required

Minimum three years demonstrated successful current work experience supporting desktop computers in a help desk or field service environment required

Demonstrated effective troubleshooting, problem-solving and workstation support skills required

Current knowledge of the latest version of Windows, MS Office and Active Directory required

Ability to pass proficiency testing and maintain proficiency in Microsoft Windows XP

Working knowledge of MS Exchange, basic networking technologies, LAN/WAN, TCP/IP and Internet

Capable of working in a fast-paced, dynamic environment

Ability to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies

Ability to utilize district technology and work to maintain proficiency, as required skills sets change with technology and/or the needs of the district

Must demonstrate strong written and oral communication skills

Strong teamwork, interpersonal communication and problem solving skills

Ability to maintain positive working relationships with team members

Works successfully as a team member

Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and constituent districts as needed

Punctuality and good attendance are requirements for the position

Ability to work a flexible workday, workweek, and work year in order to meet the needs of the position, the department and the district

Demonstrate honesty, integrity, and professionalism at all times

Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines