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AHMC HealthCare · 2 weeks ago

PBX Operator I

Whittier, CA

Full-time

Onsite

New Grad, Entry Level

AHMC HealthCare is seeking a PBX Operator I to manage hospital communications. The role involves answering calls, making overhead announcements, and assisting with various administrative tasks in a fast-paced environment while maintaining professionalism and accuracy.

Health CareHospitalityWellness

Responsibilities

Answer phones in a professional manner for the hospital

Accurately transferring incoming calls, making overhead announcements, assisting with computer work and admitting processes

Cross-train to assist as a mailroom clerk

Operate hospital-wide communications system, including clear paging, beeping and knowledge of emergency equipment

Maintain and complete various dispatch forms, log books on codes and hospital information and checklists for HEAR Radio base station daily

Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management

Follows attendance and all other est. hospital/dept. policies

Demonstrates the philosophy of team concept

Participates in staff meetings with suggestions that enhance the work environment and increase productivity

Communicates well with supervisor reporting problems with equipment, supplies. Requests assistance as appropriate

Maintains confidentiality as related to job responsibilities

Exhibits willingness to resolve problems as they arise

Consistently projects positive professional image through appearance and behavior

Attends 75% of staff meetings or reads and initials minutes

Completes assigned work within shift

As observed by representatives of management, all interactions are conducted in a professional manner

Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations

Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful)

Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints)

Consistently displays cheerful and positive attitude

Completes annual safety updates within established time frames

Completes general and departmental orientation within established time frames

Attends 80% of in-service programs

Maintains licensure/certification as appropriate

Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers"

Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement

Develops innovative solutions to departmental problems

Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital

Maximizes efficiency in all departmental operations

Measures progress against quality goals

Qualification

PBX operationEmergency communicationSecurity radio operationBilingual English/SpanishProfessional conductGuest relationsProblem resolutionTeam collaboration

Required

Ability to operate hospital-wide communications system, including clear paging, beeping and knowledge of emergency equipment

80% accuracy on paging and beeping hospital personnel and emergency codes, and on NCR printer

Being cheerful and informative in communicating with the public, patients, employees and medical staff while working in a fast paced, intense environment while remaining calm

80% accuracy in answering questions

Ability to operate security base station radio to dispatch officers to correct locations

Responding to security radio accurately and in a timely fashion 90% of the time

Maintains and completes various dispatch forms, log books on codes and hospital information and checklists for HEAR Radio base station daily

Accuracy 85% of the time