Apply on Employer Site

Inside Higher Ed · 2 weeks ago

Assistant Director of Student Financial Aid - 261093

Cullowhee, NC

Full-time

Onsite

Director/Executive

7+ years exp

Western Carolina University is consistently ranked as one of the top public regional institutions in the South. They are seeking an Assistant Director of Student Financial Aid to serve as a resource for students and families regarding financial aid and to assist in the administration of aid programs.

Digital MediaEducationHigher EducationJournalismRecruiting

No H1B

Responsibilities

Serve as a comprehensive and helpful resource for prospective and current students, their families, and other associated individuals

Deliver exceptional customer service and guidance across multiple channels, including email, in-person consultation, and telephone, specifically concerning all facets of student financial aid and the reconciliation of their university account details

Assist in the efficient administration of federal, state, and institutional aid programs

Support includes application verification, aid awarding, and personalized financial aid counseling

Actively participate in various departmental and university outreach initiatives, such as Open Houses, orientation sessions, and special financial aid informational events throughout the academic year

Qualification

Financial aid administrationCustomer serviceHigher education experiencePolicy interpretationProblem resolutionConfidential information handlingCommunication skills

Required

Graduation from an accredited four-year college or university; or

An equivalent combination of education and progressively responsible financial aid experience that provides the knowledge and competencies required to perform the role; or

An equivalent combination of education and at least seven years of progressively responsible experience in complex, regulated, customer-facing environments requiring interpretation and application of policies, review of documentation, problem resolution, and handling of confidential information (for example: higher education student services, banking, insurance, benefits administration, or public sector programs)

Interested candidates must be legally authorized to work in the United States without the need for employment sponsorship or any other immigration-related assistance