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Inside Higher Ed · 3 weeks ago

Assistant Director, Program Residential Services

Stanford, CA

Full-time

Hybrid

Director/Executive

$106K/yr - $137K/yr

Stanford Graduate School of Business is seeking an Assistant Director of Program Residential Services to enhance the living and learning environment for GSB executives and students. This role involves overseeing residential accommodations, managing staff, and ensuring excellent hospitality services for various university-affiliated guests.

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Responsibilities

Serve as the primary contact for all GSB Residences programs and guest needs. Represent the GSB Residences in Executive Education planning meetings and oversee the logistics for GSB and Stanford program guest accommodations

Lead all aspects of residential accommodations for year-round GSB Executive Education programs, Stanford University conferences, and overnight guests staying at the GSB Residences

Collaborate internally with the GSB Facilities Operations and Event Operations teams, along with GSB Executive Education and various Stanford University departments and programs to provide hospitality that reflects Stanford University's excellence

Resolve complex guest and client issues, including special needs and requests for programs and guests, with an emphasis on customer experience

In partnership with the Assistant Director of Student Residential Services, oversee and manage staff responsible for 24/7 hospitality operations. Hire, mentor, and evaluate the performance of five direct reports and summer temporary staff. Identify training needs and create relevant training as needed

Manage daily activities, including scheduling and assigning work to staff, leading and guiding workers in completing tasks, and monitoring the progress of work and projects

Evaluate, modify, and implement new procedures as needed for guest reservations, guest check-in and check-out, data collection and analysis, reservation software, daily operations, and guest services

Conduct room analysis to maximize occupancy and boost overall revenues for the GSB Residences

Make modifications to room inventory based on operational needs and seasonality index

Manage and audit program and guest billing to ensure precise accounting. Monitor metrics related to guest occupancy and revenue

Qualification

Hospitality managementData analysisTeam leadershipCustomer serviceCommunication skillsProblem-solvingTime managementAttention to detailCollaboration

Required

A combination of education, training, and experience performing responsibilities similar to those listed above

Ability to manage a diverse team of staff and contingent labor, holding them to deadlines and the highest quality output

Demonstrated experience tracking metrics and analyzing data

Attention to detail and deadlines; well organized; ability to prioritize and manage complex workflows

Excellent communication, time management, and hospitality skills. Ability to cultivate partnerships with a broad spectrum of groups and rapport with executives

Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness

Sound judgment and innovative and creative problem-solving skills

Ability to interact and successfully collaborate

Demonstrated experience analyzing, interpreting, and communicating policies

This position is fully onsite and requires regular in-person presence during standard business hours. It is not a live-in role

Workdays are Sunday through Thursday. Requires 24-hour response availability seven days per week for emergency situations