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Labcorp · 11 hours ago

Customer Service Support Representative

Englewood, CO

Part-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Labcorp is a healthcare company dedicated to improving patient care, and they are seeking a Customer Service Support Representative to join their Specimen Management team in Englewood, CO. The role involves acting as a liaison between the lab, clients, and patients while resolving customer requests and ensuring the accuracy of healthcare tests.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Act a liaison between the lab, clients, and patients

Resolve internal & external customer requests via calls, instant messenger & email communications

Communicates with customers in respectful and professional manner

Work in multiple databases to research complex issues and questions

Provide customer education and information as needed

Review test forms for accuracy and report any discrepancies

Prepare and triage specimens for analysis

Accurately identify and label specimens

Pack and ship specimens as necessary

Prepare and store excess specimen samples

Qualification

Customer service experienceMedical/clinical laboratory experienceData entry skillsMS Office proficiencyCommunication skillsTeam environment experienceHandling biological specimensLift 40lbsColor blind testAttention to detailOrganizational skills